Elizabeth Powell
Overland Park,KS
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Donation Coordinator
Midwest Transplant Network
08.2022 - Current
- Supported local families in crisis by advocating for needed donations.
- Managed interactions with donors and donation center personnel to achieve goals.
- Updated patients' charts in electronic medical records with encounter information, prescriber notes and orders.
- Completed thorough assessments to understand current patient conditions and develop diagnoses.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Receptionist and Appointment Scheduler
AdventHealth
10.2021 - 08.2022
- Communicating with Patient’s Via Phone, and Email to schedule appointments
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Established and maintained client rapport by utilizing quality customer service.
- Handled complaints and questions, and re-directed calls to other team members.
- Entered daily data in computer systems and documented office activities.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Store Associate
ALDI
08.2020 - 08.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Supported loss prevention goals by monitoring shopper behavior.
- Tracked down hard-to-find merchandise at diverse locations.
Scheduling Specialist
Kansas City Orthopedic Institute
06.2021 - 10.2021
- Provided detailed information about available services and requirements.
- Documented calls and appointments using Athena.
- Established rapport with callers to build loyalty and support retention goals.
- Set up and updated patient accounts with latest information.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Assisted office team by making phone calls, copies and appointments.
- Entered daily data in computer systems and documented office activities.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Embalming Apprentice
SCI
03.2019 - 07.2020
- Followed safety protocols to avoid accidents.
- Prepared worksite by setting up required tools and supplies.
- Prioritized and accomplished multiple tasks within established timeframes.
- Provided knowledgeable, friendly service to increase customer retention.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
- Performed embalming procedures and updated case study reports.
Funeral Director
Chapel Hill Butler
09.2017 - 03.2019
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Performed embalming procedures and updated case study reports.
- Arranged clergy, music and other service details for clients.
- Improved appearance of remains with use of cosmetics.
Education
Associates - Mortuary Science
Kansas City Kansas Community College
Kansas City, KS05.2020
Diploma -
Archie High School
Archie, MO2015
Skills
- Ease with Computers and Technology
- Client Rapport-Building
- Telephone Etiquette
- Strong Organizational Skills
- Research and Analytical Skills
- Document and File Management
- Clear Communication
- Confidentiality and Data Protection
- Medical Terminology
- Multitasking and Time Management
- Positive Attitude and Energetic
- Data Entry and Database Software
- Teamwork and Collaboration
- Conflict Resolution
- Workspace and Equipment Layout
- Microsoft Excel
- Attentive and Observant
- Operational Efficiency
- Medical Evaluations
- Team Coordination
References
Personal and Professional available upon request
Timeline
Donation Coordinator
Midwest Transplant Network
08.2022 - Current
Receptionist and Appointment Scheduler
AdventHealth
10.2021 - 08.2022
Scheduling Specialist
Kansas City Orthopedic Institute
06.2021 - 10.2021
Store Associate
ALDI
08.2020 - 08.2022
Embalming Apprentice
SCI
03.2019 - 07.2020
Funeral Director
Chapel Hill Butler
09.2017 - 03.2019
Associates - Mortuary Science
Kansas City Kansas Community College
Diploma -
Archie High School
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