Summary
Overview
Work History
Education
Skills
Timeline
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Chase Goble

Austin,TX

Summary

Strategic and results-driven client success and operations leader with extensive experience in account management, recruitment optimization, and cross-functional collaboration. Adept at developing scalable solutions, enhancing client retention, and driving process automation. Recognized for delivering measurable improvements in efficiency, team performance, and business growth through data-driven strategies and leadership development.

Overview

12
12
years of professional experience

Work History

Lead Global Client Partner

Indeed
04.2024 - Current
  • Serving as a strategic advisor and partner to clients, leveraging data-driven insights to optimize recruitment strategies and improve performance at scale
  • Leading cross-functional collaboration across Product, Client Success, and Operations teams to deliver tailored solutions that align with client goals
  • Holding stakeholders accountable to key performance indicators (KPIs) and driving continuous improvements in service delivery
  • Ensuring client feedback is translated into actionable product opportunities to improve recruitment efficiency and user experience

Recruiting Operations Lead

Indeed
01.2019 - 04.2024
  • Accelerated key performance metrics by reducing time-to-hire and improving time from launch to first billable outcome through data-driven strategies and process improvements
  • Enhanced recruitment efficiency by streamlining Apply-to-Interview scheduling processes, significantly reducing delays in candidate engagement
  • Led automation initiatives, implementing tools and processes that eliminated manual tasks and improved conversion rates from interviews to offers
  • Developed and implemented structured workflows to support business growth in key sectors, ensuring scalable and efficient recruitment operations
  • Coordinated the rollout of multiple new features on the recruiting platform, achieving rapid adoption through stakeholder engagement and issue resolution
  • Managed growth initiatives, including office expansions, vendor partnerships, and talent mobility strategies, to support organizational scaling efforts
  • Boosted client success, improving retention rates and converting key accounts through targeted pilot programs and consultative support
  • Created and led leadership development programs that identified and mentored future leaders, strengthening the internal talent pipeline
  • Collaborated cross-functionally with Product, Sales, and Operations teams to develop tools, dashboards, and collateral that supported recruitment automation initiatives
  • Presented best practices and insights from process testing, resulting in improved candidate experience and operational efficiency
  • Improved data integrity, partnering with various teams to define workflows, enhance reporting accuracy, and establish ongoing feedback mechanisms
  • Recognized for excellence in team leadership, mentoring high-potential talent and consistently earning strong feedback on team development and performance
  • Acted as a Subject Matter Expert for the recruiting platform, regularly leading stakeholder discussions and driving continuous operational improvements

Director of Human Resources & Customer Relationship Management

Summit Sports, LLC (Austin Canoe & Kayak)
01.2016 - 01.2019
  • Directed HR and customer relationship operations for a multi-brand outdoor retailer with over 200 employees
  • Enhanced recruitment and onboarding strategies to support rapid business growth and reduce turnover
  • Led customer service and call-center operations, achieving prestigious industry awards such as the Bizrate Circle of Excellence and Stella Service Platinum
  • Implemented performance metrics and KPIs that drove operational improvements and increased customer satisfaction

CRM Unit Manager

Austin Canoe & Kayak
01.2013 - 01.2016
  • Managed customer service, logistics, and daily operations, ensuring the delivery of high-quality customer experiences
  • Developed and executed process improvements that enhanced service efficiency and reduced operational bottlenecks
  • Coordinated inventory management and warranty claims while leading a high-performing customer service team

Education

Certified Professional, SHRM-CP -

Society for Human Resource Management
09.2018

MBA -

Southern Illinois University
05.2007

Bachelor of Science - Marketing

Southern Illinois University
05.2005

Skills

  • Client Retention & Relationship Management
  • Recruitment Strategy & Talent Acquisition
  • Process Optimization & Automation
  • Cross-functional Team Leadership
  • Data-Driven Decision Making
  • KPI Development & Performance Management
  • Product Development Collaboration
  • Stakeholder Communication & Engagement
  • Talent Development & Leadership Coaching
  • Change Management & Business Transformation

Timeline

Lead Global Client Partner

Indeed
04.2024 - Current

Recruiting Operations Lead

Indeed
01.2019 - 04.2024

Director of Human Resources & Customer Relationship Management

Summit Sports, LLC (Austin Canoe & Kayak)
01.2016 - 01.2019

CRM Unit Manager

Austin Canoe & Kayak
01.2013 - 01.2016

MBA -

Southern Illinois University

Bachelor of Science - Marketing

Southern Illinois University

Certified Professional, SHRM-CP -

Society for Human Resource Management

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Chase Goble