CHASE GRANT
Fort Walton Beach,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Produce Clerk
Publix
07.2017 - 06.2023
- Prepped Fruits and vegetables by washing, chopping and dicing
- Developed strong rapport with customers and created positive impression of business
- Trained new employees to provide knowledge of proper procedures
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Verified pleasing product display and accessibility for client's shopping experience by monitoring sales floor, stocking inventory and replenishing products
- Stocked, rotated and faced products with attention to product quality and expiration dates
- Updated pricing and sales signs to promote merchandise
- Monitored work environment to maintain safety, cleanliness and organization
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted Produce managers with inventory documentation
- Received and unloaded new items upon delivery and checked products for damage and order accuracy
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
Technical Support Associate
ZixCorp
08.2021 - 03.2022
- Temperature Logging
- Customer Service
- Technical Troubleshooting
- Help Desk Support
- Recorded help desk calls by documenting issues, solutions and closing tickets
- Provided technical support to customers by identifying causes of problems, researching and offering effective solutions
- Assisted customers with various types of technical issues via email, live chat and telephone
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
- Used remote login tools to assist clients with technical and product questions
- Served as first point of contact for incoming technical service calls and emails
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts
- Resolved record-breaking backlog of support tickets following major system malfunction
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Provided exceptional customer service to internal and external customers.
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
Line Cook
Stewby's Seafood Shanty
11.2015 - 06.2017
- Education and Training product ordering
- Operated fryers and grills according to instructions to maintain safety and food quality
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware
- Set up and performed initial prep work for soups, sauces and salads
- Grilled and deep fried various foods from meats to potatoes
- Cooked multiple orders simultaneously during busy periods
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate
- Followed proper food handling methods and maintained correct temperature of food products.
Education
High School Diploma -
Choctawhatchee Senior High School
05.2015
Skills
- Quality Inspections
- Self-Motivated and Willingness to Learn
- MS Office Proficiency
- Management Interaction
- Maintain Records
- Written and Oral Communications
- Product Knowledge and Quality Control Guidelines
- Multitasking Abilities
- Attention to Detail
- Decision-Making and Problem Solving
- Interpersonal Communication
- Resolve Technical Problems
References
Available upon request
Timeline
Technical Support Associate
ZixCorp
08.2021 - 03.2022
Produce Clerk
Publix
07.2017 - 06.2023
Line Cook
Stewby's Seafood Shanty
11.2015 - 06.2017
High School Diploma -
Choctawhatchee Senior High School
Similar Profiles
Nicholas WilsonNicholas Wilson
Assistant Grocery Manager at PublixAssistant Grocery Manager at Publix
Andrew HarrisAndrew Harris
Cashier/Front End Service Clerk at PublixCashier/Front End Service Clerk at Publix
Laine 'Callaway' CookLaine 'Callaway' Cook
Produce Clerk at PublixProduce Clerk at Publix
DeAnna EvansDeAnna Evans
Customer Service Representative at PublixCustomer Service Representative at Publix
Max WiseMax Wise
Dock Hand at Island Water SportsDock Hand at Island Water Sports