Chase Graves
Summary
Organized Program Director with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
6
6
years of professional experience
Work History
Marketing Director
Rooftek
05.2023 - Current
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Planned and executed events and marketing programs to increase qualified leads.
- Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
- Manage the marketing efforts for 15 franchisees across the country, ensuring brand consistency and alignment with overall marketing objectives.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Worked with senior management to initiate new projects and assist in various processes.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Office Manager
Rocky Mountain Furniture
08.2022 - 08.2023
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Coded and entered daily invoices with in-house accounting software.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Program Director
Kicks Inc.
08.2021 - 08.2022
- Promoted martial arts program to build and maintain clientele, to meet monthly revenue goals and to cultivate positive impressions of martial arts throughout community.
- Managed program operations and provided strategic leadership for workers.
- Met regularly with program stakeholders to make program adjustments and assess progress.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Built positive relationships with students, parents, colleagues and administrators.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
Shift Lead
BoxLunch
02.2020 - 09.2021
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supported retail associates to drive quality performance and experiences for guests.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Gym Management
Titletown Fitness
09.2017 - 07.2019
- Resolved customer issues efficiently to build loyalty.
- Utilized technology to engage customers. identify needs and present solutions.
- Completed special projects under manager guidance.
- Maintained inventories through spot checks, complete physical inventory and reordering.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Answered phones, issued equipment and completed guest check-in.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Education
Some College (No Degree) - Public Relations And Organizational Communication
Northwest Missouri State University
Maryville, MOSome College (No Degree) - Digital Cinema Production
Utah Valley University
OremHigh School Diploma -
Maryville High School
Maryville, MO05.2017
Skills
- Supervision & leadership
- Customer service
- Troubleshooting
- Organizational skills
- Conflict resolution
- Clear oral/written communication
- Business Administration
- Stakeholder Relations
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Timeline
Marketing Director
Rooftek
05.2023 - Current
Office Manager
Rocky Mountain Furniture
08.2022 - 08.2023
Program Director
Kicks Inc.
08.2021 - 08.2022
Shift Lead
BoxLunch
02.2020 - 09.2021
Gym Management
Titletown Fitness
09.2017 - 07.2019
Some College (No Degree) - Public Relations And Organizational Communication
Northwest Missouri State University
Some College (No Degree) - Digital Cinema Production
Utah Valley University
High School Diploma -
Maryville High School
Similar Profiles
Chase GravesChase Graves
Director of Marketing at RoofTekDirector of Marketing at RoofTek
SETH REPKEYSETH REPKEY
Sales Representative at RoofTekSales Representative at RoofTek
Clayton FisherClayton Fisher
Marketing Director at Goodhew Electrical & SolarMarketing Director at Goodhew Electrical & Solar
Lindsay PorterLindsay Porter
Marketing Director at Chick-fil-AMarketing Director at Chick-fil-A
Renee BaribeauRenee Baribeau
Marketing Director at Renewal Health Group, Montare Behavioral HealthMarketing Director at Renewal Health Group, Montare Behavioral Health