Chase Guilliams
Roanoke,VA
Summary
Dynamic professional with a strong commitment to adaptability and innovation. Demonstrated expertise in problem-solving and relationship-building, leading to successful collaborations with clients and team members. Proven ability to deliver high-impact solutions through analytical thinking in fast-paced environments, driving team success and positive outcomes.
Overview
16
16
years of professional experience
Work History
Client Relationship Manager
Roof-ER
Vienna, VA
04.2023 - Current
- Resolved customer complaints regarding sales and service.
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Addressed inquiries from clients and department team members.
- Identified new business opportunities through research and analysis of client needs.
- Determined cross-selling or up-selling opportunities and provided team with insight to facilitate increased or new business.
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
Real Estate Agent
Keller Williams Realty - John Moscillo
Roanoke, VA
10.2019 - 03.2023
- Provided guidance to clients throughout the entire buying or selling process.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Attended industry events such as conventions and seminars.
- Maintained current and accurate CRM database of prospective customers.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
Research Analyst
Wells Fargo
Roanoke, VA
11.2014 - 11.2019
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Collaborated with cross-functional teams to ensure accuracy of research results.
- Conducted market research and analyzed data to identify trends, opportunities, and potential risks.
- Drafted responses to formal written consumer complaints as required by regulatory agencies.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Facilitated communication between customers and company personnel involved in the complaint process.
Customer Service Representative
Carilion Roanoke Memorial Hospital
Roanoke, VA
07.2009 - 11.2014
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Skills
- Cross-functional coordination
- Customer focus
- Quality improvement plans
- Software quality assurance
- Corrective and preventive actions
- Failure modes and effects analysis
- Problem solving techniques
- Root cause identification
- Quantitative analysis
- CRM software
- Attention to detail
- Team collaboration
References
References available upon request.
Timeline
Client Relationship Manager
Roof-ER
04.2023 - Current
Real Estate Agent
Keller Williams Realty - John Moscillo
10.2019 - 03.2023
Research Analyst
Wells Fargo
11.2014 - 11.2019
Customer Service Representative
Carilion Roanoke Memorial Hospital
07.2009 - 11.2014