Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Chase Halverson

Sandy

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Customer Success Manager / Account Manager

Chargezoom
04.2024 - Current
  • Act as the main point of contact and product expert for new clients
  • Provide clients and partners with tailored product demonstrations and help them get started
  • Onboard and educate clients on the platform
  • Identify gaps in the experience that causes confusion or prevents the user from moving forward
  • Collect and document feedback from merchants and partners during demos, providing valuable insights to the product and sales teams to refine product offerings and demo scripts
  • Assist in the creation and delivery of training materials and sessions for partners, helping them effectively communicate product value propositions to merchants

Customer Service Representative / Business Development Representative

Squeeze Media
10.2020 - 05.2024
  • Adapted swiftly to acquire new skills and navigate different market dynamics across diverse teams
  • Served as a Business Direct Relations Agent for a cybersecurity and data protection company, promoting their packages to potential clients
  • Efficiently sourced information to address customer inquiries
  • Utilized active listening to capture and articulate customer needs, ensuring smooth lead transfers to internal teams
  • Scheduled appointments for potential clients with industry experts
  • Maintained detailed records of lead information and status

Customer Service Representative / Technical Support Agent

Amazon.com
08.2018 - 05.2020
  • Defusing upset customers and resolving issues with their orders
  • Helping customer navigate the Amazon website to let them know about additional products or services
  • Coordinating with different shipping services to obtain information and resolve delivery issues
  • Following up with customers on any issue that was not able to be resolved initially or needed further action to take care of
  • Providing technical support and troubleshooting for all Amazon Kindle and Echo devices
  • Escalating queries, concerns and tickets for devices
  • Determining the quickest, most effective ways to answer a customer's questions

Credit Specialist

Progrexion/Credit repair.com/efolks
02.2017 - 07.2018
  • Contacting and receiving calls from potential clients interested in credit repair
  • Understand and explain clearly how credit works and how it affects one's ability to be approved for various markets
  • Working with a team of lawyers to find appropriate solutions for customers

Education

Bachelor's degree - Software Engineering

BYU-I
12.2024

High school or equivalent - undefined

Kamiakin High School
Kennewick, WA
06.2013

Skills

  • Account Management
  • Technical support
  • Product Demos
  • Microsoft Office
  • HubSpot
  • Software Troubleshooting
  • Customer service
  • Salesforce
  • Spanish speaker
  • Business Development
  • CRM software
  • Inter-department collaboration
  • Customer advocacy
  • Chat platforms
  • Sales proficiency

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Customer Success Manager / Account Manager

Chargezoom
04.2024 - Current

Customer Service Representative / Business Development Representative

Squeeze Media
10.2020 - 05.2024

Customer Service Representative / Technical Support Agent

Amazon.com
08.2018 - 05.2020

Credit Specialist

Progrexion/Credit repair.com/efolks
02.2017 - 07.2018

High school or equivalent - undefined

Kamiakin High School

Bachelor's degree - Software Engineering

BYU-I

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Chase Halverson