Chase Halverson
Kennewick,WA
Summary
Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
Overview
9
9
years of professional experience
Work History
Business Development Representative
Vyne Dental
Sandy, Utah
03.2025 - Current
- Brought in new accounts through successful networking strategies and promotional approaches.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Used SalesForce to handle current portfolio and prospective leads.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Managed needs of more than 100 customers at once using strong prioritization and multitasking abilities.
Customer Success Manager / Account Manager
Chargezoom
Sandy, Utah
04.2024 - 12.2024
- Act as the main point of contact and product expert for new clients
- Provide clients and partners with tailored product demonstrations and help them get started
- Onboard and educate clients on the platform
- Identify gaps in the experience that causes confusion or prevents the user from moving forward
- Collect and document feedback from merchants and partners during demos, providing valuable insights to the product and sales teams to refine product offerings and demo scripts
- Assist in the creation and delivery of training materials and sessions for partners, helping them effectively communicate product value propositions to merchants
Customer Service Representative / Business Development Representative
Squeeze Media
10.2020 - 05.2024
- Adapted swiftly to acquire new skills and navigate different market dynamics across diverse teams
- Served as a Business Direct Relations Agent for a cybersecurity and data protection company, promoting their packages to potential clients
- Efficiently sourced information to address customer inquiries
- Utilized active listening to capture and articulate customer needs, ensuring smooth lead transfers to internal teams
- Scheduled appointments for potential clients with industry experts
- Maintained detailed records of lead information and status
Customer Service Representative / Technical Support Agent
Amazon.com
08.2018 - 05.2020
- Defusing upset customers and resolving issues with their orders
- Helping customer navigate the Amazon website to let them know about additional products or services
- Coordinating with different shipping services to obtain information and resolve delivery issues
- Following up with customers on any issue that was not able to be resolved initially or needed further action to take care of
- Providing technical support and troubleshooting for all Amazon Kindle and Echo devices
- Escalating queries, concerns and tickets for devices
- Determining the quickest, most effective ways to answer a customer's questions
Credit Specialist
Progrexion/Credit repair.com/efolks
02.2017 - 07.2018
- Contacting and receiving calls from potential clients interested in credit repair
- Understand and explain clearly how credit works and how it affects one's ability to be approved for various markets
- Working with a team of lawyers to find appropriate solutions for customers
Education
Some College (No Degree) - Software Engineering
BYU-I
Rexburg, IDHigh School Diploma -
Kamiakin High School
Kennewick, WA06.2013
Skills
- Account Management
- HubSpot CRM
- Customer service
- Spanish speaker
- Customer advocacy
- Client onboarding
- Sales proficiency
- Salesforce CRM
- Active listening
- Team collaboration
- Technical support
- Microsoft Office
- Software Troubleshooting
- Salesforce
- Business Development
- Inter-department collaboration
- Chat platforms
- Customer relationship management
- Business development
- Lead generation
- Cold calling
- Product demonstrations
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Professional Working
Timeline
Business Development Representative
Vyne Dental
03.2025 - Current
Customer Success Manager / Account Manager
Chargezoom
04.2024 - 12.2024
Customer Service Representative / Business Development Representative
Squeeze Media
10.2020 - 05.2024
Customer Service Representative / Technical Support Agent
Amazon.com
08.2018 - 05.2020
Credit Specialist
Progrexion/Credit repair.com/efolks
02.2017 - 07.2018
Some College (No Degree) - Software Engineering
BYU-I
High School Diploma -
Kamiakin High School