Chase Harris
Knoxville,TN
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Services Shift Leader
Top Golf
Knoxville , TN
07.2022 - Current
- Increased revenue through the sale of platinum memberships and delivering outstanding guest experiences
- Instructed new team members on correct procedures for operations.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Planned and delegated group and individual work assignments to trainees.
- Stayed up to date on requirements of all team positions to optimize training.
- Documented performance, safety and customer service needs to improve operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Assisted in hiring crew members to expedite on-boarding process.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Welcomed large volume of guests and improved overall customer service.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Managed guest check-in and check-out procedures, reservations and payments.
- Maintained order and cleanliness of work areas to conform with health codes.
- Performed variety of duties related to food service.
- Maintained professional demeanor during interactions with customers and co-workers.
- Set up, restocked and cleaned dining areas.
- Monitored inventory to keep adequate stock of food items and supplies.
- Maintained safe food handling practices to prevent germ spread.
- Filled and served various beverages for customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Prepared workstations with ingredients and tools to increase efficiency.
- Maintained up-to-date knowledge about local attractions and restaurants so that accurate information could be provided when requested by guests.
- Processed payments from customers using various methods such as credit cards or cash.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Tracked lost items belonging to guests and worked with the appropriate department in order to return them safely.
- Ensured that all guests were greeted promptly upon arrival and assisted with any requests or questions they may have had.
- Developed and implemented procedures for handling guest services issues in a timely manner.
- Maintained a high level of customer service at all times by responding promptly to inquiries and resolving customer complaints.
- Served as a golf coach for kids participating in our summer academy program.
Education
High School Diploma -
Hardin Valley Academy
Knoxville, TN05.2022
Skills
- Courteous with Strong Service Mindset
- Customer Service
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Safety Regulations
- Teamwork and Collaboration
- Patient and Empathetic
- Policies and Procedures Adherence
- Positive Attitude
- Fast-Paced Environment
- Friendly and Outgoing
- Food and Safety Standards
- Attention to Detail
- Heavy Lifting Capacity
- Coaching and Mentoring
Certification
- ABC Certification - 07/2022 - CURRENT
- OSHA Certification 2021-2022 - NEED TO UPDATE
Timeline
Guest Services Shift Leader
Top Golf
07.2022 - Current
High School Diploma -
Hardin Valley Academy