Chase Harris

Guest Services Shift Leader

Top Golf

Knoxville , TN

07.2022 - Current

Increased revenue through the sale of platinum memberships and delivering outstanding guest experiences
Instructed new team members on correct procedures for operations.
Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
Planned and delegated group and individual work assignments to trainees.
Stayed up to date on requirements of all team positions to optimize training.
Documented performance, safety and customer service needs to improve operations.
Provided constructive feedback and one-on-one coaching to employees.
Assisted in hiring crew members to expedite on-boarding process.
Developed and implemented strategies to enhance team performance, improve processes and boost results.
Welcomed large volume of guests and improved overall customer service.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Managed guest check-in and check-out procedures, reservations and payments.
Maintained order and cleanliness of work areas to conform with health codes.
Performed variety of duties related to food service.
Maintained professional demeanor during interactions with customers and co-workers.
Set up, restocked and cleaned dining areas.
Monitored inventory to keep adequate stock of food items and supplies.
Maintained safe food handling practices to prevent germ spread.
Filled and served various beverages for customers.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Prepared workstations with ingredients and tools to increase efficiency.
Maintained up-to-date knowledge about local attractions and restaurants so that accurate information could be provided when requested by guests.
Processed payments from customers using various methods such as credit cards or cash.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Tracked lost items belonging to guests and worked with the appropriate department in order to return them safely.
Ensured that all guests were greeted promptly upon arrival and assisted with any requests or questions they may have had.
Developed and implemented procedures for handling guest services issues in a timely manner.
Maintained a high level of customer service at all times by responding promptly to inquiries and resolving customer complaints.
Served as a golf coach for kids participating in our summer academy program.

Summary

Overview

Work History

Guest Services Shift Leader

Education

High School Diploma -

Skills

Certification

Timeline

Guest Services Shift Leader

High School Diploma -

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