Chase Hollebon
Summary
Results-driven IT professional with experience in systems administration, cloud development, QA/QC testing, and technical support operations within cleared enterprise environments. Skilled in Microsoft Azure, Microsoft 365, Full-Stack Development, Docker Containerization, and Agile/SAFe Methodologies. Proven ability to support enterprise migrations, develop scalable applications, troubleshoot complex technical issues, and collaborate across cross-functional teams to deliver secure and efficient solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Junior Cloud Developer
RBR-Technologies, Inc.
Odenton, USA
07.2023 - Current
- Full-stack developer experienced with HTML, TypeScript, CSS, Java, SQL and modern web application development practices
- Developed, maintained, and enhanced enterprise web applications supporting customer mission requirements and operational workflows
- Designed and implemented front-end user interface components to improve usability, accessibility, and overall user experience
- Developed backend functionality and SQL database integrations to support scalable enterprise application workflows and API-driven features
- Collaborated with cross-functional Agile teams including other developers, QA engineers, system engineers, and stakeholders throughout the software development lifecycle
- Participated in sprint planning, backlog refinement, code reviews, and daily stand-up meetings within SAFe Agile environments
- Troubleshot and resolved software defects, performance issues, and application inconsistencies across development and testing environments
- Supported deployment activities, configuration management efforts, and environment maintenance tasks
- Exposure to Kubernetes for container orchestration concepts and supporting containerized application environments in development and testing workflows
- Assisted with application modernization initiatives and cloud-based development efforts
- Developed and maintained technical documentation, configuration guides, and process documentation for supported applications
- Contributed to improving application functionality, system reliability, and operational efficiency through continuous enhancement efforts
- Worked closely with end users and stakeholders to gather requirements, validate functionality, and ensure successful delivery of technical solutions
- Utilized Docker Desktop to support containerized application development, testing, and local environment management
- Assisted with configuring and maintaining Docker Desktop containers to streamline development workflows and improve deployment consistency
- Supported troubleshooting resolution of container-related issues across development and testing environments
- Worked within cloud and containerized environments to support scalable and maintainable application solutions
Help Desk Operations Co-Lead (NI2)
RBR-Technologies, Inc.
Odenton, USA
01.2026 - Current
- Co-led Help Desk operations supporting NI2 initiatives, coordinating ticket triage, escalation management, and cross-team issue resolution efforts in high-tempo operational environments
- Coordinated ticket triage, escalation management, and issue resolution efforts across technical teams to ensure timely customer support
- Assisted in managing daily Help Desk workflows, prioritization efforts, and operational task assignments
- Support onboarding and mentorship of new Help Desk personnel by providing guidance on processes, tools, and troubleshooting procedures
- Collaborate with developers, QA personnel, and stakeholders to resolve application and environment-related issues
- Monitor and track support trends to identify recurring technical problems and recommend process improvements
- Contribute to improving customer service operations by enhancing communication workflows and response procedures
- Assisted in documenting standard operation procedures (SOPs), troubleshooting guides, and knowledge resolution efforts
- Maintain strong communication between technical teams and end users to ensure transparency and operational efficiency
- Helped drive continuous improvements initiatives focused on support quality, efficiency, and customer satisfaction
QA/QC Engineer
RBR-Technologies, Inc.
Odenton, USA
08.2025 - 01.2026
- Co-led NI2 testing events and validation efforts by documenting results, tracking defects, and ensuring successful execution of testing objectives
- Performed quality assurance and quality control testing for multiple enterprise-level web applications and system enhancements
- Developed and executed test plans, test cases, and validation procedures to ensure software functionality and compliance with requirements
- Managed defect lifecycle activities including identification, documentation, validation, and resolution tracking across Agile development environments
- Tracked software defects and testing progress through Agile workflows using enterprise ticketing and project management tools
- Collaborated closely with developers, system engineers, and stakeholders to validate functionality and improve application stability
- Conducted regression, functional, integration, and user acceptance testing (UAT) activities
- Participated in sprint planning, backlog refinement, and Agile ceremonies to support continuous software delivery efforts
- Supported deployment validation efforts and post-release testing activities to ensure production readiness
- Assisted in improving software quality processes and testing procedures to enhance development efficiency
- Verified system performance, workflow functionality, and data accuracy across multiple application environments
- Coordinated with development teams to reproduce and resolve customer-reported issues
System Administrator
RBR-Technologies, Inc.
Odenton, USA
02.2022 - 07.2023
- Improved job tasks and supported IT lead on best practices and standards
- Supported, configured, maintained, and supported IT lead in upgrading customer networks and in-house servers
- Managed day-to-day storage equipment administration to promote optimal system asset application
- Supported the IT lead in designing endpoint management strategies for operation of various systems and devices
- Set up user accounts, permissions, licenses, passwords and defined network policies and procedures
- Generated reports outlining network performance, costs, and downtime issues
- Managed email routing and internal messaging protocols to ensure reliable communication delivery
- Determined and alleviated hardware, software, and network issues
- Assisted in setting up, optimizing, and managing network configurations & equipment
- Maintained a constant channel of communication with RBR’s IT team to effectively create solutions for RBR employee IT needs
- Managed new hiring onboarding regarding IT equipment such as laptops, multifactor authentication tokens, and key fobs
- Supported the IT lead on creation and implementation of new policies within our Microsoft Azure
- Supported the IT lead in creating configuration guides for deploying new desktops, laptops, and mobile devices linked to our Azure
- Supported enterprise-wide migration to GCC High Environment, assisting with secure user onboarding, endpoint configuration, policy implementation, and Microsoft Azure integration efforts
Education
Master of Science - Information Technology Security and Assurance
Towson University
Towson, Maryland06-2026
Bachelor of Science - Information Technology
Towson University
Towson, Maryland05-2021
Skills
- Microsoft Azure
- Microsoft 365
- GCC High
- Endpoint Management
- HTML
- CSS
- TypeScript
- Java
- SQL
- JSON
- REST API
- Docker Desktop
- Containerization
- Git
- IntelliJ
- Kubernetes
- Systems Administration
- Troubleshooting
- Technical Documentation
- User Support
Security Clearances - TS/ SCI
07/14/22
Employment Status
Full Time, Immediately
Certification
- Systems Administration, Microsoft 365: Certified Modern Desktop Administrator Associate, RBR Technologies, 2022
- CompTIA Security+, 2024
- Certified SAFe 6 Practitioner: SAFe by Scaled Agile, Inc., 2025
Timeline
Help Desk Operations Co-Lead (NI2)
RBR-Technologies, Inc.
01.2026 - Current
QA/QC Engineer
RBR-Technologies, Inc.
08.2025 - 01.2026
Junior Cloud Developer
RBR-Technologies, Inc.
07.2023 - Current
System Administrator
RBR-Technologies, Inc.
02.2022 - 07.2023
Master of Science - Information Technology Security and Assurance
Towson University
Bachelor of Science - Information Technology
Towson University