Highly motivated student pursuing a Bachelor's Degree in Information Technology and actively seeking a career as an IT technician. Possessing CompTIA A+ and ITIL certifications, proficient in networking, troubleshooting, device repair, scripting, programming, and providing exceptional customer service. Passionate about the rapidly evolving technology sector, driving eagerness to apply skills in the IT world. Dedication to exceeding client expectations, consistently ensuring satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations, leveraging deep technical knowledge and amiable personal interactions to deliver superlative technical responses.