CHASE HYATT
Salt Lake City,UT
Summary
Talented Account Director offering over 10 years of complex, solution-based sales experience. Focused on providing first-rate support to valuable accounts. Excellent planning and decision making abilities with a creative eye for detail.
Overview
14
14
years of professional experience
Work History
Sales Account Director
Lincoln Institute of Financial Education
2018.01 - Current
- Develop and execute strategic plan to achieve sales targets and expand our customer base
- Prepared sales presentations for clients showing success and credibility of products.
- Conducted sales presentations virtually and in person to prospective clients
- Partner with customers to understand their business needs and objectives
- Train staff to Effectively communicate the value proposition through proposals and presentations
- Understand category-specific landscapes and trends
- Manage/Lead team of 20+ Account Executives
- 1 Revenue Grossing Sales Manager for 2018(3.2 Million)
- New client (company) acquisition and management, by building relationships with prospective and existing organizational leaders in the business community
- Manage relationships with existing clients
- Provide fulfillment and customer service to largest clients
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Applied business and marketing knowledge to develop briefs and pitches for customer projects.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Led solution selling strategy initiatives to maximize sales of Software and services.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Organized promotional events and interacted with community to increase sales volume.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Director of Recruitment
ITT TECHNICAL INSTITUTE
2016.01 - 2018.01
- Collaborated with internal and external stakeholders to develop variety of on-campus recruitment events.
- Coach staff in the growth and improvement of skills through timely, specific and constructive feedback
- Lead and conduct the training and development of Admissions employees
- Analyze statistical admissions data and provide input and training as needed
- Guide employees and oversee performance to ensure compliance with strict department, education and government policies, procedures, ethical practices, and guidelines:
- Recognized as the “Top Campus of the Region in 2016 (The only campus to attain enrollment and retention goal for the year)
- Lead Sales team to 150% of target goal for the first two quarters of employment
- Lead college public relations activities
- Partner in the development and maintenance of government and agency contacts to promote ITT/ESI
- Liaised between multiple business divisions to improve communications.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Identified areas of development for student recruitment from schools and further education colleges for programs at various schools.
- Devised marketing plans and initiatives to increase enrollment goals and retention.
- Targeted school audiences of secondary school students, mature students and school guidance counselors through presentations and social media avenues.
- Developed comprehensive annual undergraduate recruitment plan for domestic full time and transfer students to maximize student enrollment.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
Admissions Director
STRAYER UNIVERSITY
2009.01 - 2016.01
- Spearheaded the start-up of the Centralized Admissions Team, which included Sales/Administration at all 120 campuses within the university, while also hiring qualified staff
- Provided direct supervision to as many as 80 direct sales staff
- Lead in the launch of new student enrollment for 120 campuses throughout the United States and online students across the world
- Proficiently formulate and execute new contract initiatives for business relationships
- Hold accountability in coaching and training to our sales team
- Increased online sales/student enrollment by 20%+ for six straight quarters to begin employment
- Promoted to Admissions Director after 11 months
- Served as the first manager to drive an exemplary audit for the region; facilitated training to campuses regarding policies and procedures by establishing a pre-audit routine for the region
- Resulted in 100% commendable corporate audits
- Successfully led my Sandy Campus and staff to build lasting business-to-business relationships within the community, which increased profits by 20+% Y/Y (2014/2015)
- Improved productivity, goal attainment, and employee morale by leading and overseeing consistent training, coaching, and team building activities
- Demonstrated exceptional work performance; thus, receiving the
- Manager of the year award (2015)
- Received Promotion and assignment to relocate to Sandy, Utah Campus
- Received promotion and assignment to relocate to New Orleans
- Louisiana Campus; served as the key person behind the successful attainment of a new and continuing student year of year growth goal for the first time in several years by training, assessing, and encouraging staff and individually leading the region in new student attainment
- Earned designation to the corporate facility in Washington DC and to 12 campuses in Florida to provide training, personal production and support in supervising and training staff.
- Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
- Interviewed potential students in person and by phone before potential acceptance.
- Trained admissions employees on office and administration processes.
Education
Bachelor of Business Administration - Management
Strayer
University
Skills
- Sales Statistics Analysis
- Sales Records Management
- Customer Accounts Management
- Lead Generation Campaigns
- Interpersonal Communication Skills
- Professional Relationships
- Consultative Sales Techniques
- Software Sales
- Networking Events
- Client Satisfaction
- Webinar Software
Timeline
Sales Account Director
Lincoln Institute of Financial Education
2018.01 - Current
Director of Recruitment
ITT TECHNICAL INSTITUTE
2016.01 - 2018.01
Admissions Director
STRAYER UNIVERSITY
2009.01 - 2016.01
Bachelor of Business Administration - Management
Strayer
University
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