Chase Johnson
Summary
Versatile CIRT/IT Support Specialist with experience In handling cyber related threats and troubleshooting various kinds of technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CIRT/IT Support Specialist
Phoenix Defense
06.2023 - Current
- Served on a Computer Incident Response Team and IT support team
- Utilized Rapid7 IDR to investigate anomalies such as attempted logins from unusual locations in a dual role
- Performed incident response by removing computers from Domain, quarantine infection, restoring internet and implementing our backups
- Met and exceeded quota for helpdesk tickets resolved at a company with a staff to end-user ratio of 2:501
- Resolved and investigated 112 alerts consisting of high, medium and low level threats over the course of 2 weeks.
- Used knowledge of MITRE ATT&CK and Cyber Kill Chain when investigating and remediating threats
- Managed users and workstations in Active Directory
- Used ConnectWise to remote into computers
- Utilized knowledge of ChatGPT and PowerShell
- Fixed and configured Windows 10 and 11 workstations.
IT Field Service I
HonorHealth
11.2022 - 06.2023
- Utilized Active Directory to configure workstations and reset passwords for end-users
- Worked with the command line interface to resolve network connectivity issues
- Installed and troubleshooted GlobalProtect and Zscaler software
- Consistently met or exceeded performance metrics for response times, problem resolution, and customer satisfaction ratings.
- Communicated effectively between different departments
- Researched troubleshooting methods when not assisting end-users.
Education
Bachelor of Science (B.S.) - Cybersecurity & Information Assurance
Western Governors University
Online08.2024
Associate of Applied Science (A.A.S.) - Web Development
College of Eastern Idaho
Idaho Falls, ID12.2017
Skills
- SIEM: Rapid7
- Frameworks: Cyber Kill Chain, MITRE ATT&CK
- Incident Response
- Group Policy Management
- Antivirus: Sentinel
- Tools: Nmap, WireShark, Metasploit, PowerShell, Active Directory, ConnectWise
- Firewalls, routers, switches, modems
- Operating Systems: Windows, Linux, MacOS, iOS, Android
- Virtual Machines: Hyper-V, VMWare, VirtualBox
- Languages: JavaScript, MySQL
- Ticketing systems: ServiceNow, SolarWinds
Certification
- CySA+, 01/2024
- Pentest+/CEH, 06/2024
- SSCP, 10/2023
- Sec+, 08/2021
- Network+, 04/2023
- A+, 11/2021
Timeline
CIRT/IT Support Specialist
Phoenix Defense
06.2023 - Current
IT Field Service I
HonorHealth
11.2022 - 06.2023
Bachelor of Science (B.S.) - Cybersecurity & Information Assurance
Western Governors University
Associate of Applied Science (A.A.S.) - Web Development
College of Eastern Idaho
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