Summary
Overview
Work History
Education
Skills
Timeline
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Chase Keil

Salt Lake City,UT

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships as well as internal relationships. Strong communication and interpersonal skills for providing superior service for any environment. Loves a good joke as well as dessert in the middle of the day.

Overview

9
9
years of professional experience

Work History

Seller Account Manager

Whatnot
07.2022 - Current
    • Addressed problems with sellers personal accounts as well as business accounts to maintain and enhance client satisfaction.
    • Built and strengthened long-lasting client relationships based on consistent reliability and customer-centric terms.
    • Educated clients on new products or services to increase customer success with brand and personal selling platform.
    • Facilitated client satisfaction and renewed customer relations to drive growth.
    • Overview off all applications and scheduled further onboarding meetings for over 250 applicants a week
    • Monitored and analyzed customer feedback to identify opportunities for improvement.

TELECOMUNICATIONS LEAD

Intermountain Healthcare
01.2020 - 07.2022
  • Directed hospital communication for 4 hospitals across Utah Valley (Utah Valley, American Fork, Spanish Fork, Orem)
  • Oversaw >150 emergency codes annually for Utah Valley Hospitals and Spanish Fork Hospital
  • Lead communication across all hospital staff in emergency situations.
  • Assisted with Covid-19 Testing orders of over 200,000 exposed members of the
  • Trained new team members by relaying information on national standard procedures and safety requirements.

General Manager / Corporate Trainer

Bahama Bucks UT
04.2014 - 01.2020
  • Managed 4 total locations of the franchise business
  • Oversaw opening of first 2 Utah locations in markets consider unable to be reached
  • Planned and execute 40+ events (including weddings, corporate events,
  • sporting events, etc.)
  • Lead nationwide (100+ stores) efficiency training, ensuring proper protocol on all areas of store operations
  • Hired and trained staff of 60 employees- Trained all staff on customer service practices, effective selling tactics, and important product knowledge
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Education

Bachelor of Science - Marketing

Utah Valley University
Orem, UT
01.2020

Skills

  • Managing Employee Relations
  • Project Requirements
  • Conducting Employee Orientations
  • Teaching/Training
  • Project management - confident in leadership positions
  • Client communications including social media
  • Management

Timeline

Seller Account Manager

Whatnot
07.2022 - Current

TELECOMUNICATIONS LEAD

Intermountain Healthcare
01.2020 - 07.2022

General Manager / Corporate Trainer

Bahama Bucks UT
04.2014 - 01.2020

Bachelor of Science - Marketing

Utah Valley University

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Chase Keil