Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Diesel Mechanic
Sapp Bros Service Center
07.2022 - 09.2022
Fastened seams or joints together to assemble components into products
Fabricated ducts for high efficiency heating, ventilating and air conditioning (HVAC) systems to maximize efficiency of systems
Laid out, measured and marked dimensions and reference lines on roofing panels
Fabricated and altered parts at construction sites
Prefabricated parts to construction sites for assembly and installation
Prepared surfaces, seams and joints of assembled parts.
Diesel Mechanic
Sapp Bros Service Center
08.2020 - 07.2022
Specialized in repairing and maintaining parts of engine, such as fuel injection systems
Raised trucks, buses and heavy parts and equipment used hydraulic jacks and hoists
Adjusted and relined brakes, aligned wheels, tightened bolts and screws and reassembled equipment
Inspected, tested and listened to defective equipment to diagnose malfunctions, using test instruments such as handheld computers, motor analyzers, chassis charts, and pressure gauges
Tested drive trucks and buses to diagnose malfunctions or to check for proper functionality
Disassembled and overhauled internal combustion engines, pumps, generators, transmissions, clutches and differential units
Attached test instruments to equipment and read dials and gauges to diagnose malfunctions
Installed or repaired accessories
Inspected brake systems, steered mechanisms, wheel bearings and other important parts to ensure that were in proper operating condition
Performed routine maintenance such as changing oil, checking batteries and lubricating equipment and machinery
Adjusted seats, doors and windows
Rewired ignition systems, lights and instrument panels
Diagnosed and repaired vehicle heating and cooling systems.
Diesel Mechanic
Sapp Bros Service Center
09.2019 - 08.2020
Tested drive trucks and buses to diagnose malfunctions or to check for proper functionality
Installed or repaired accessories
Attached test instruments to equipment and read dials and gauges to diagnose malfunctions
Raised trucks, buses and heavy parts and equipment used hydraulic jacks and hoists
Examined and adjusted protective guards, loose bolts and specified safety devices
Inspected brake systems, steered mechanisms, wheel bearings and other important parts to ensure that were in proper operating condition
Rewired ignition systems, lights and instrument panels
Adjusted seats and windows
Performed routine maintenance such as changing oil, checking batteries and lubricating equipment and machinery
Adjusted and relined brakes, aligned wheels, tightened bolts and screws and reassembled equipment
Inspected, tested and listened to defective equipment to diagnose malfunctions, using test instruments such as handheld computers, motor analyzers, chassis charts, and pressure gauges
Assisted in rebuilding diesel engines
Inspected and verified dimensions and clearances of parts to ensure conformance to factory specifications
Diagnosed and repaired vehicle heating and cooling systems
Adjusted and repaired computer controlled exhaust emissions devices.
Assembly Line Worker
Stellar Industries
03.2016 - 06.2018
Shoveled, swept and cleaned work areas
Supervised assemblers and train employees on job procedures
Reviewed work orders and blueprints to meet product specifications
Rotated through all tasks required in particular production process
Operated machinery and heavy equipment, such as forklifts
Finished products and prepared them for shipment
Provided assistance in production of wiring assemblies
Met deadlines while maintaining high-quality deliverables
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
Worked with coworkers to complete tasks.
Construction Worker
K&R Construction
06.2015 - 03.2016
Unloaded and identified building materials, machinery and tools, distributing to appropriate locations according to project plans and specifications
Lubricated, cleaned and repaired machinery, equipment and tools
Prepared construction sites to eliminate possible hazards
Measured, marked, or recorded openings or distances to layout areas for construction
Dug ditches and trenches, backfilled excavations, and compacted and leveled earth to grade specifications using picks, shovels, pneumatic tampers and rakes
Operated jackhammers and drills to break up concrete and pavement
Poured cement and concrete using floats, trowels, screeds and powered cement finishing tools
Passed near, in and around work zones
Performed building weatherization tasks, such as repairing windows, adding insulation and applying weather-stripping materials
Mixed, poured and spread concrete, using portable cement mixers
Positioned or dismantled forms for pouring concrete using saws, hammers, nails, or bolts
Erected and dismantled scaffolding, shoring, braced, traffic barricades, ramps and other temporary structures
Applied caulking compounds by hand or caulking guns to protect against entry of water or air