Chase Khoshnou
Lake Mary,FL
Summary
Serviced-focused General Manager with ten years of experience dedicated to delivering positive customer experiences to promote loyalty and repeat business. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
Work History
General Manager
F&D Restaurant Group
Lake Mary, FL
04.2018 - Current
- Conceptualized and executed successful openings of multiple stores within restaurant group
- Developed training material ensuring FOH staff members were able to perform confidently and effectively in all positions
- Collaborated with TOAST to ensure restaurant- specific setup on all POS and reviewed restaurant’s stock and inventory levels to ensure ability to meet demands
- Carefully interviewed, selected, trained and supervised staff
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages and minimize waste.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
PRESIDENT
Chase Commercial Insurance
Lake Mary, FL
02.2013 - 01.2018
- Successfully develop and deploy sales and marketing strategies with clients and prospects
- Manage overall client relationships; drive consistent and predictable profitability, client satisfaction and organic growth
- Provided personal expertise to clients, including production, analysis, and recommendations for changes to coverage plans
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension
- Maintained high standards of customer service by building relationships with clients
Education
Bachelor of Science - Economics
Rollins College
Winter Park, FLSkills
- Recruitment
- Performance Improvement
- Client Account Management
- Team Leadership
- Marketing and advertising
- Food preparation and safety
- Employee Retention
- Employee Training
- Staff Management
- Inventory management
- Inventory control and record keeping
- Cost-controls
- Conflict resolution techniques
- Operations management
- Strategic planning
Timeline
General Manager
F&D Restaurant Group
04.2018 - Current
PRESIDENT
Chase Commercial Insurance
02.2013 - 01.2018
Bachelor of Science - Economics
Rollins College
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