Chase Knoflicek
Front Desk Manager
Fort Atkinson,WI
Summary
Recently promoted front desk manager at Country Inn & Suites - Fort Atkinson. Experienced n front office operations, and skilled in guest relations. Highly proficient in computers, Microsoft office, and other technology. Looking to move forward and build a career, by learning more from experienced individuals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Country Inn & Suites By Radisson
Fort Atkinson, WI
02.2020 - Current
- Oversee front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Train new staff on correct procedures, and re-train as necessary.
- Greet guests upon arrival, offer assistance and answer questions about the property and local area.
- Respond to phone, email, fax, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Resolve guest issues with rooms or reservations with knowledgeable and friendly service.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Resolved guest complaints by addressing issues with rooms promptly.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Prepare weekly employee work schedules for team members.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked guests in out of hotel, made reservations and processed payments.
- Coordinated with room service, housekeeping, and maintenance to meet all guest needs.
- Collected room deposits, fees and payments.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Create and adjust group blocks for all guests
- Collect information for sales department
- Created Direct-Bill (AR) accounts
- Maintain and clean all guest areas including the lobby, public restrooms, guest rooms, elevator, and our pool and fitness center.
- Check pool chemical levels to state safety standards as necessary.
- Take deposits to the bank daily and file all paperwork for future reference.
- Create daily housekeeping charts and check vacant-clean rooms as needed
- Fix locks on guest room doors as needed
- Install software on new computers (OPERA and Visionline Key System)
- Create a new system so that housekeeping knows in real-time when guests have checked out to create a more efficient day
Cashier and Sales Associate
Goyer Ace Hardware/Fort Ace Hardware
Fort Atkinson, WI
06.2018 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained cash drawer of $250 or more per shift.
Server
Taste On 26
Johnson Creek, WI
09.2019 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
"Rec Ranger", Photographer, and Cook
Jellystone Park Camp Resorts
Fort Atkinson, WI
05.2019 - 11.2019
- Built lasting relationships with campers through outstanding customer service interactions.
- Oversaw day-to-day activities and created new activities for campers to enjoy.
- Scheduled activity leaders based on employee availability and activities going on during the day.
- Took pictures of campers doing activities, and park staff members for social media pages.
- Curated social media pages and took care of marketing for the park.
- Took orders in the kitchen and cooked food for campers and staff, meeting all state standards and food safety requirements.
Dishwasher, Pickup/delivery Receptionist, Host
Salamone's Italian Pizzeria
Fort Atkinson, WI
09.2017 - 06.2019
- Cultivated strong customer relationships to generate repeat and referred patronage.
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Took reservations and orders by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Used cash registers and credit card machines to cash out customers.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Assisted managers with quickly resolving service- and food-related issues.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Checked and restocked server areas and organized and got change for front counter.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Scheduled employees for multiple departments, going from a spreadsheet to online scheduling.
Education
High School Diploma -
Fort Atkinson High School
Fort Atkinson, WI06.2021
Skills
- Office Management
- Policy Enforcement
- Hospitality Management
- Quality Assurance
- Process Improvement
- Customer Service
- Staff Training
- Reservation Management
- Complaint Resolution
- Team Management
- Shift Scheduling
- Hotel Reservation Systems
- Microsoft Office
Certification
- Microsoft Office Specialist Certification through MATC. (Madison Area Technical College)
Timeline
Front Desk Manager
Country Inn & Suites By Radisson
02.2020 - Current
Server
Taste On 26
09.2019 - 03.2020
"Rec Ranger", Photographer, and Cook
Jellystone Park Camp Resorts
05.2019 - 11.2019
Cashier and Sales Associate
Goyer Ace Hardware/Fort Ace Hardware
06.2018 - 08.2021
Dishwasher, Pickup/delivery Receptionist, Host
Salamone's Italian Pizzeria
09.2017 - 06.2019
High School Diploma -
Fort Atkinson High School
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