Chase Kupfner
Lafayette,CO
Summary
Experienced and results-driven professional with over 3 years of leadership experience in the cannabis industry, currently serving as Lead at Magnolia Road. Proven ability to drive operational excellence, ensure compliance with state and local regulations, and manage a high-performing team in a fast-paced environment. Skilled in inventory management, customer service, staff training, and process optimization. Committed to fostering a positive work culture and delivering exceptional service while supporting business growth and profitability. Ready to leverage my expertise and dedication to support Magnolia Road in the role of Assistant General Manager.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Leader
Magnolia Road
09.2023 - Current
- Led the team in day to day operations, such as breaks, employee assignments, cash management, and final say on ID Verification.
- Planned and delegated daily goals and tasks to Budtenders and New Leads to maintain a compliant and clean storefront, floor area, and common back areas.
- Assisting Budtender with Greenbits overrides, adjustments, discounts, etc.
- Provided the highest level of customer service to vendors, customers, and caregivers. I strived to deliver a distinctive and delightful customer experience, including interpersonal habits and Company’s service traits.
- Resolving any customer conflicts immediately and always as a professional representative of the Company. Immediately reporting conflicts and resolutions to the General Manager.
- Maintained inventory control and assisted in conducting scheduled inventory audits within company guidelines to ensure there is no diversion of inventory and effectively respond to discrepancies.
- Ensured that all inventory levels are full on the sales floor and replenish from backstock. Assisted GM with reconciling floor stock compared to backstock to eliminate OOS inventory situations, with help monitoring flower levels.
- Helped manage Budtender and New Leads performance by observing performance, providing feedback, and giving recognition. Also, responding to all staff questions, concerns, or suggestions in a timely and supportive manner.
- Oversaw cash handling and assisted in maintaining organized financial logs required by Company policies and procedures and State guidelines.
Manager
Flower Power Botanicals
12.2021 - Current
- Started my career in cannabis as a budtender moving my way up in management, quickly and efficiently, learning the business from the ground up.
- Responsible for the proper and accurate use and training of the POS and cash handling.
- Ensured high levels of customer satisfaction through excellent customer service and resolving customer conflicts.
- Assisted with inventory, including receiving and stocking merchandise.
- Upheld company policies and procedures and MED compliance standards.
- Responsible for opening and closing the store as a keyholder
- Supported management in training new employees.
Co-Owner
Covert Elite Athletics
12.2016 - 11.2022
- Established and oversaw the daily operations of a successful cheer and dance gym with 150+ students, delivering high-quality training programs in cheerleading, dance, and tumbling.
- Developed and implemented a comprehensive curriculum for all skill levels, from beginners to competitive teams, ensuring progression and success in local and regional competitions.
- Managed a team of 15 coaches and staff, fostering a positive and motivated work environment focused on team growth, client satisfaction, and retention.
- Designed and executed effective marketing and social media strategies, resulting in an increase in new memberships and a growth in brand visibility.
- Administered all financial aspects of the business, including budgeting, payroll, and inventory management, ensuring the gym remained profitable and sustainable.
- Built and maintained strong relationships with parents, athletes, and the community, offering a supportive and inclusive environment that emphasizes personal growth, teamwork, and discipline.
- Led the gym’s expansion, managing new programs and facilities, growing the customer base annually.
- Ensured compliance with safety regulations and industry standards, providing a safe and welcoming environment for all athletes.
Corporate Special Projects Director
Camp Bow Wow
01.2013 - 01.2016
- Helped Corporate staff with the transition period after acquiring franchise owned facilities.
- Ordered supplies for multiple corporate locations.
- Oversaw and managed P&L's, and KPI's
- Helped incorporate new training procedures to help increase safety, customer satisfaction and increase staff morale.
- Head Trainer for Dog CPR and First aid for all locations.
- Assisted in resolving customer conflicts at corporate locations.
- Trained and hired staff for multiple facilities.
- Helped train new franchise owners at corporate training facility. I would also attend trainings to help onboard new staff at the franchisees facility before grand opening.
- Assisted Franchisees with support in first couple months of store opening.
Education
Associates - General Studies
Front Range Community College
Westminster, CO01.2010
Skills
- Internally Motivated/Self Driven
- Compassionate
- Team Player
- Detail Oriented
- Operational Mindset
- Fast Learner
- Advanced Navigation of Greenbits/METRC
- Leadership/Time Management/Communication
- Successful in high volume fast paced environments
- Inventory Auditing 20 Vendors
- Inbound receiving of up to 15 vendors daily
- Medical Compliance and Insight
Certification
Driver's License
Timeline
Shift Leader
Magnolia Road
09.2023 - Current
Manager
Flower Power Botanicals
12.2021 - Current
Co-Owner
Covert Elite Athletics
12.2016 - 11.2022
Corporate Special Projects Director
Camp Bow Wow
01.2013 - 01.2016
Associates - General Studies
Front Range Community College
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