Chase Maney
Winston Salem,NC
Summary
As an Area Supervisor, dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with a hands-on management style. This requires bringing strong communication, planning and problem solving abilities demonstrated in the field. Directed and motivated employees to accomplish challenging performance and quality objectives. Communication has been key to both law enforcement and security professions. Skillsets and knowledge have been obtained from both professions, such as talking with a variety of people, dealing with a variety of conundrums, learning about both law and policy between different agencies, and learning about proper self defense.
Subordinates with any company will have more respect for their leadership if employees see their leadership being more involved. More employees respond well to an open door policy. Understanding that in order to be a good leader, this requires having to be seen and consistently involved with the employees. This has enabled and established long-term working relationships in a professional manner with employees and clients.
As a motivated Area Supervisor, this quality can be highly effective at training staff, employee scheduling, controlling inventory of issued equipment, maximizing productivity, maintaining recruitment, while eliminating or lessening retention. This has been successful at keeping costs low, employee job satisfaction high, while promoting safety and compliance.
Proficient in all areas of operations and reliable in developing and capitalizing on improvement opportunities. A self-motivated leader with skills in growing business relations, sales and generating practical solutions based on client demand. An organized and a dependable candidate who is successful at managing multiple priorities with a positive attitude. A positive outlook on the circumstances can always lead to a better perspective on how to deal with ongoing situations. There is always the need to strive to have the willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sgt./Operations Manager/Procurement Liaison
Phoenix Special Police and SAS
Greensboro, NC, North Carolina
09.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility, while being proven to learn quickly and adapt to new ongoing situations.
- Worked well in a team setting, providing support and guidance while also maintaining courteous and effective cordial but professional working relationships.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Established departmental performance goals and provided feedback for underperforming areas.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Monitored expenditures to mitigate risk of overages.
- Drafted and distributed reports to assist board members with critical business decisions.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Sargent/Area Supervisor
North State Security Group
Winston Salem, NC
06.2020 - Current
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Tracked hours, inventory usage of issued equipment, and prepared associated reports.
- Processed orders and issued documentation based on companies needs.
- Minimized resource and time losses by addressing employee or performance issues directly and implementing timely solutions.
- All counseling's or write up documents where completed for each employee, which were added to employees permanent file.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Planned sequence of operations and established schedule in timely manners.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Kept close eye on all employees and customers to assess theft risks and maintain loss prevention goals.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Promoted business' development by building and maintaining relationships with new clients.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution, consistent communication, and additional employee training when needed.
- Recruited, hired and trained over 300 new team members in two years time.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Taught and reviewed report writing and other documents for each individual employee.
- Oversaw all contracts and employees stationed at those assigned posts. I conducted all site training for assigned post, both new and existing contracts.
- Set the example for my subordinates, always appearing for work in proper uniform, on-time or early for duty, and performed all duties at all contracted sites throughout the company. I encouraged my pears to do more than the bare minimum and rewarded efforts.
- Conducted myself in a respectable manner. I was professional but cordial with all staff.
- Conducted site checks at random, to ensure employees were on site, in uniform, and following company policy on a regular basis.
Patrolman
King Police Department
King, North Carolina
08.2019 - 05.2020
- Responded to call-outs during periods of low coverage or high demand, to serve the city of King and the King Police Department.
- Backed up patrol officers during difficult stops or to answer complex questions.
- Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
- Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas.
- I attended City Hall to address or enlighten City Counsel on community issues with the Chief of Police.
- Maintained positive community relations through active communication at crime scenes and assistance with programs such as mentoring underprivileged kids throughout the city and at scheduled community events.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
- Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
- Recorded facts to prepare reports documenting incidents and activities.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Handled citation and traffic violation paperwork.
- Patrolled the city of King, such as residential and business areas, to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
- Checked vehicle equipment for proper functioning prior to use.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
- Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity, and force deployments.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence.
- Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Obtained information from arrested subjects to conduct debriefings.
- Thoroughly analyzed criminal information and processed crime scenes.
- Reduced risk by accurately monitoring and evaluating criminal prosecutorial data while managing crime scenes.
- Collaborated with court prosecutors and testified in court.
- Assisted district attorney prosecution cases.
Customer Service Represnentative
Homegoods
Winston Salem, NC
06.2018 - 05.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Set up new sales displays each week.
- Used POS system to enter orders, process payments and issue receipts.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Counted money in drawers at beginning and end of each shift.
Front End Supervisor
AC Moore Arts And Crafts
Winston Salem, North Carolina
09.2016 - 05.2018
- Monitored all cash drawers at checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Maintained transaction security by verifying payment cards against identification.
- Prepared weekly employee work schedules and break schedules for team members.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Promoted importance of security and customer tracking to minimize store losses.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Managed customer service duties by greeting multiple customers daily and informing customers about products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strategically scheduled team members to maintain optimal staffing at all times.
- Submitted reports to senior management to aid in business decision-making and planning.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Controlled shrinkage numbers through successful inventory management and stock rotation strategies.
- Boosted participation in store loyalty programs to improve customer brand engagement and overall sales.
- All cash drawers were accounted for at end of night, documented, and locked inside safe prior to store closing.
Education
Some College (No Degree) - Criminal Justice
Forsyth Technical Community College
Winston-salem, NCSome College (No Degree) - Basic Law Enforcement Training
Forsyth Technical Community College
Winston-salem, NCHigh School Diploma -
Robert B. Glenn High School
Kernersville, NC06.2016
Skills
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Administration and Reporting
- Scheduling and Coordinating
- Employee Performance Reviews
- Area Management
- Creating Procedures
- Performance Tracking and Evaluations
- Professional Relationships
- Business Operations
- Training Initiatives
- Materials Planning
- Strategic Vision
- Quality Standards
- Growth Plans
- Risk Analysis
- Corrective Actions
- Customer Satisfaction
- Personnel Recruitment
- Safety Regulations
- Contract Negotiation
- Operating Budget
- Team Relationships
- Operational Efficiency
- Negotiation and Conflict Resolution
Timeline
Sgt./Operations Manager/Procurement Liaison
Phoenix Special Police and SAS
09.2022 - Current
Sargent/Area Supervisor
North State Security Group
06.2020 - Current
Patrolman
King Police Department
08.2019 - 05.2020
Customer Service Represnentative
Homegoods
06.2018 - 05.2019
Front End Supervisor
AC Moore Arts And Crafts
09.2016 - 05.2018
Some College (No Degree) - Criminal Justice
Forsyth Technical Community College
Some College (No Degree) - Basic Law Enforcement Training
Forsyth Technical Community College
High School Diploma -
Robert B. Glenn High School
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