Chase Marlette
Leasing
Cincinnati,OH
Summary
Versatile Leasing Manager with 2 years of experience. Handles office, tenant and staff leadership needs by utilizing strong multitasking, planning and problem-solving abilities. Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions. Approachable Leasing Manager talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards. Personable Manager with top-level skills in customer service. Organizes inspections, supervises issue resolution, and coordinates showings. Superb time management abilities focused on working within client schedules. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Managerial position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Leasing Manager
Urban Sites
06.2022 - Current
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Created, coordinated and engaged in marketing campaigns.
- Developed and implemented tactical marketing plans.
- Completed annual rent calculations using housing database software.
- Responded to Common Area Maintenance (CAM) inquiries.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Storage Manager
Compass Self Storage
01.2020 - 02.2022
- Organized records of vehicles, schedules and completed orders.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Integrated warehouse operations with existing and new business processes.
- Promoted brand at industry events and through ongoing networking efforts.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Developed and maintained knowledgeable and productive team of employees.
- Created and enforced detailed organization processes to increase quality and service standards.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
Customer Service Representative
Enterprise Rent-A-Car
03.2011 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Education
High School Diploma -
Whitmore Charter High School
Ceres, CA08.2020
Skills
- Operating Cost Tracking
- Fair Housing Laws Knowledge
- Microsoft Office
- Leasing Reports
- Property Showing
- Resident Relations
- Enterprise Resource Planning
- Event Planning
- Tenant Communication Skills
- Construction Project Oversight
- Local and State Laws
- Rent Pricing Optimization
- Clerical Skills
- Mobile Device Operation
- Property Tours
- Tenant and Owner Liaising
- Leading Meetings
- Leasing reports
Timeline
Leasing Manager
Urban Sites
06.2022 - Current
Storage Manager
Compass Self Storage
01.2020 - 02.2022
Customer Service Representative
Enterprise Rent-A-Car
03.2011 - 01.2020
High School Diploma -
Whitmore Charter High School
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