Chase Mercer
Fairhope
Summary
Strategic HR executive with extensive experience leading People Operations, including employee relations, policy development, and legal compliance. Skilled in aligning HR programs with regulations and business goals while optimizing HR systems. Holds advanced degrees in HR and Employment Law, along with senior HR and project management certifications. Proven ability to drive workplace equity, accountability, and continuous improvement. Dedicated to leveraging my expertise to lead and execute impactful HR initiatives, I ensure a compliant and equitable workplace that contributes to the overall success and sustainability of the organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director People Technology
UNITEDHEALTH GROUP
02.2025 - Current
- Designed Data Governance and Data Quality framework for implementation of Oracle Cloud HRIS, developing audits and reports to improve data accuracy by 98% and reduce manual correction by 40%
- Created a comprehensive data dictionary and designed a system scorecard to track trends and monitor usage, increasing reporting efficiency and improving user adoption
- Collaborated with eight cross-functional teams to identify priorities, troubleshoot system issues, and drive enhancements, reducing critical system errors by 35% and optimizing overall system performance
Associate Director People Technology
UNITEDHEALTH GROUP
05.2022 - 02.2025
- Established Governance Process across six software development teams, enhancing productivity by 82% and reducing project backlog by 42%
- Led a cross-functional team to develop advanced workforce capacity planning dashboards, improving resource allocation and forecasting capabilities
- Developed/Led HR Strategic Initiatives team to resolve high-volume employee relations issues through technology improvements, resulting in $400K annual savings and 22% reduction in call center volume
- Led Data Validation for Digital Transformation during Oracle Cloud HCM transition
- Developed a comprehensive data validation strategy and led a 45-member cross-functional team to validate 80 million rows of employee data
- Achieved a 99.99% data quality rate, supporting a successful HR systems cloud implementation
Associate Director Strategic Workforce Planning
UNITED STATES COAST GUARD
06.2021 - 05.2022
- Managed $1.2M annual budget in government contracts for targeted workforce staffing analysis, improving workforce distribution efficiency by 30%
- Established job leveling and grading frameworks to meet organizational staffing needs, ensuring clear paths for employee growth
- Achieved a 65% reduction in workforce staffing gaps and improved operational efficiency, delivering under budget
- Initiated and led the HR Strategic Initiatives Program to address complex Employee Relations issues through the establishment of a governance process that aligns HR strategies with business objectives
Associate Director Strategy and Human Resource Capability
UNITED STATES COAST GUARD
06.2018 - 06.2021
- Human Capital Management (HCM) Program Manager, oversaw $10M+ annual budget for HR strategic initiatives, optimizing HCM Systems, driving increased productivity, efficiency and compliance
- HCM Project Management Office (PMO) Lead, implemented 500 +enhancements and modifications along with three major integrations, reducing system change timelines by 300% while ensuring 99.99% defect resolution pre-migration supporting evolving operational and business need
- Led Talent Development team in designing and managing an award-winning Competency Management System (CMS), integrating skill assessment, succession planning, and data analytics to address skill gaps, support talent development, and enhance employee capabilities, while promoting internal mobility
- Served on the Executive Talent Acquisition Information Technology Committee responsible for identifying process and information technology enhancements to eliminate a $20 million talent acquisition shortfall and led the implementation of a new $5M talent acquisition system implementation
Associate Director Compensation and Benefits
UNITED STATES COAST GUARD
06.2016 - 06.2018
- Led Total Rewards Program, collaborated with executive leadership and legal counsel on laws and regulations impacting compensation and benefits programs
- Ensured compliance through policy updates and legal reviews, reducing compensation issues by 200% and decreasing compliance issues by 15%
- Cost Efficiency and Compliance: Directed 500+ HR Business Partners in managing a $5B Total Rewards program, implementing over 100 enhancements that saved $300 million annually
- Monitored administrative costs, recommended cost containment strategies, streamlined processes, ensured regulatory compliance, and managed fiscal resources to enhance organizational
- Talent Retention Strategy Management: Managed a $150M annual talent retention budget, developing 85 monetary and non-monetary strategies, resulted in an 80% increase in talent retention
- Enhanced employee satisfaction and met organizational objectives by developing policy, procedures, and system capabilities for benefits processing, including enrollments, terminations, and claims, while ensuring accuracy and compliance
Senior Regional Human Resource and Employee Relations Manager
UNITED STATES COAST GUARD
07.2013 - 06.2016
- Directed HR Operations team of 22 HR business partners across 26 states, ensuring streamlined and compliant HR operations for 6,000+ employees, overseeing the delivery of over $500M in compensation
- Initiated Short-Term Critical Staffing Initiatives, filling 500+ critical- positions with internal resources, identifying long-term staffing capabilities to support organizational growth
- Developed New Employee Relations Strategy, updating legacy strategy while implementing innovative feedback systems and conflict resolution training with legal teams, reducing employee relations issues by 37% and increasing employee satisfaction scores by 22%
Education
Master of Legal Studies - Human Resource and Employment Law
Texas A&M School of Law
05.2024
Master of Science - Human Resource Development
Villanova University
01.2021
Skills
- Strategic HR Leadership
- Workforce & Succession Planning
- Enterprise Resource Planning
- Compensation and Benefits Management
- Talent Management
- Employee Relations
- Labor Relations
- Compliance and Legal Knowledge
- Change Management
- Data-Driven Decision Making
Certification
- Project Management Professional (PMP), Project Management Institute, 2022
- Senior Certified professional (SHRM-SCP), Society of Human Resource Management (SHRM), 2021
- Human Resource Business Partner, Villanova University, 2021
Timeline
Director People Technology
UNITEDHEALTH GROUP
02.2025 - Current
Associate Director People Technology
UNITEDHEALTH GROUP
05.2022 - 02.2025
Associate Director Strategic Workforce Planning
UNITED STATES COAST GUARD
06.2021 - 05.2022
Associate Director Strategy and Human Resource Capability
UNITED STATES COAST GUARD
06.2018 - 06.2021
Associate Director Compensation and Benefits
UNITED STATES COAST GUARD
06.2016 - 06.2018
Senior Regional Human Resource and Employee Relations Manager
UNITED STATES COAST GUARD
07.2013 - 06.2016
Master of Legal Studies - Human Resource and Employment Law
Texas A&M School of Law
Master of Science - Human Resource Development
Villanova University
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