Chase Merzbacher
Oceanside,CA
Summary
Proven leader and skilled bartender with a track record of enhancing customer satisfaction and streamlining operations at Masters Kitchen And Cocktail. Excels in multitasking and prioritizing tasks, demonstrated by effectively managing high customer volumes and leading teams to exceed organizational goals. Known for remarkable customer relations and a keen eye for detail, consistently delivering results that surpass expectations.
Overview
14
14
years of professional experience
Work History
Bartender
Local Tap House
2018.01 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
Belching Beaver Tavern
2015.01 - 2018.01
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
General Manager of Operations
Masters Kitchen And Cocktail
2011.01 - 2015.01
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
Education
High School Diploma -
San Marcos High School
San Marcos, CA06.2003
Skills
- Highly reliable
- Fast learner
- Remarkable customer relations
- Excellent attention to detail
- Great at multitasking
- Highly dependable
- Excellent at prioritizing
- Outgoing Personality
Timeline
Bartender
Local Tap House
2018.01 - Current
Bartender
Belching Beaver Tavern
2015.01 - 2018.01
General Manager of Operations
Masters Kitchen And Cocktail
2011.01 - 2015.01
High School Diploma -
San Marcos High School
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