Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, project management, and customer relations.
Overview
10
10
years of professional experience
Work History
Owner
Mezzy Res Restoration Estimating
07.2023 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Project Manager/Project Estimator
ARS Inc.
10.2022 - Current
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Maintained 55% and above profit margin goals
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Planned, designed, and scheduled phases for large projects.
Monitored project progress, identified risks and took corrective action as needed.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Managed projects from procurement to commission.
Established effective communication among team members for enhanced collaboration and successful project completion.
Production Manager
ASAP Restoration
06.2022 - 08.2022
Successfully scaled construction team from one PM to full in-house production team
Maintained company margins of 40%+ on all construction projects including backlogged work
Implemented expert customer service to restore relationships with previous project stakeholders
Created standard operating procedures for project management team to increase efficiency throughout department
Utilized expert communication skills with insurance adjusters to negotiate claim estimates
Created accurate and detailed construction estimates using Xactimate program and insurance supplementals for fire, water, and mold estimates
Construction Project Manager
Servpro
09.2021 - 04.2022
Planned, organized and managed crews and subcontractors through expert communication and handling of work orders and purchase orders
Completed projects on time and within allocated budget
Estimated construction costs accurately, achieving consistent business profits
Maintained safe work environment with zero accidents or lost work days
Maintained daily communication with subcontractors and inspectors to drive forward progress of project
Oversaw routine project operations, scope planning and progress monitoring of residential and commercial construction activities
General Manager
Servpro
03.2020 - 09.2021
Ensure annual divisional company initiatives are completed
Maintained quality team of trained employees to produce jobs according to Servpro franchise procedures and processes
Supervise, monitor, and communicate with management staff on jobs, documentation, budgeting, and customers
Ensure clear two way communication with owner, managers, team members, property owners, and clients
Create and complete annual business plan goals
Oversee and assist with training and development of staff as necessary
Worked with subcontractors to ensure average profit margins of 20-40%
Rail Equipment Maintenance Supervisor
TriMet
11.2017 - 03.2020
Roadmaster (Operations Manager)
BNSF Railway
11.2016 - 11.2017
Production Roadmaster (Operations Manager)
BNSF Railway
09.2015 - 11.2016
Assistance Roadmaster NWE Division
BNSF Railway
07.2014 - 09.2015
Education
Bachelor of Arts - Anthropology
Pacific Lutheran University
Tacoma, WA
12-2012
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Project management
Operations management
Business management
Project estimating
Team oversight
Financial management
Negotiation
Partnership development
Timeline
Owner
Mezzy Res Restoration Estimating
07.2023 - Current
Project Manager/Project Estimator
ARS Inc.
10.2022 - Current
Production Manager
ASAP Restoration
06.2022 - 08.2022
Construction Project Manager
Servpro
09.2021 - 04.2022
General Manager
Servpro
03.2020 - 09.2021
Rail Equipment Maintenance Supervisor
TriMet
11.2017 - 03.2020
Roadmaster (Operations Manager)
BNSF Railway
11.2016 - 11.2017
Production Roadmaster (Operations Manager)
BNSF Railway
09.2015 - 11.2016
Assistance Roadmaster NWE Division
BNSF Railway
07.2014 - 09.2015
Bachelor of Arts - Anthropology
Pacific Lutheran University
Similar Profiles
Tanya ThompsonTanya Thompson
Physical Damage Field Appraiser - Auto at Professional Estimating ServicesPhysical Damage Field Appraiser - Auto at Professional Estimating Services