Chase Rhodes
PHOENIX,AZ
Summary
Results-driven leader with experience in high-pressure safety-critical environments. Expertise in customer service, conflict resolution, and emergency response, ensuring clear communication and operational excellence. Proven ability in training personnel, managing competing priorities, and making sound decisions under pressure while upholding strict safety standards.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Enlisted Service Member
United States Navy, USN
Norfolk, VA
11.2024 - 12.2025
- Managed and supervised team performance in high-tempo safety-critical operational environment to maintain accountability, professionalism, and mission readiness.
- Trained and mentored thirty five recently enlisted personnel on procedures, safety requirements, equipment operation, and emergency response protocols Monthly.
- Built a culture of teamwork, accountability, and mutual respect while supporting the development and performance of team members
Customer Experience Associate
Golden Circle Ford Lincoln
Jackson, TN
05.2023 - 08.2024
- Utilized CRM software to track customer interactions and maintain accurate records for follow-up communication.
- Trained new associates on company policies, product knowledge, and customer service best practices.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
Education
Bachelor of Science - Business
Middle Tennessee State University
Murfreesboro, TNSkills
- Crisis management
- De-escalation
- Customer service
- Accountability
- Attention to Detail
- Safety & Emergency Response
Certification
- Marine Safety Training - 2026
- Firefighting Training - 2025
Timeline
Enlisted Service Member
United States Navy, USN
11.2024 - 12.2025
Customer Experience Associate
Golden Circle Ford Lincoln
05.2023 - 08.2024
Bachelor of Science - Business
Middle Tennessee State University