Chase Naylor
Fort Wayne,IN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Sales Representative
Three Rivers
06.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Casino Cage Cashier
Elks Casino
03.2024 - 09.2024
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
- Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
- Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
- Fulfilled additional duties as assigned by supervisors or management, demonstrating adaptability while maintaining a strong work ethic.
- Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
Sales Partner
Boot Barn
03.2024 - 05.2024
- Boosted sales revenue by developing and implementing effective sales strategies.
- Collaborated with cross-functional teams to address client needs and close deals efficiently.
- Continuously improved product knowledge through ongoing training sessions, workshops, and self-study initiatives.
- Streamlined sales processes by implementing CRM tools for efficient tracking of leads, prospects, and customers.
- Partnered with key stakeholders within the organization to ensure seamless delivery of products or services to clients postsale.
- Increased average deal size by upselling additional products or services to existing clients where appropriate.
Assistant Store Manager
Rue 21
08.2021 - 03.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Sales Associate
FYE
03.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
No Degree - Culinary Arts
Ivy Tech Community College of Indiana
High School Diploma -
Connections Academy
06.2021
Skills
- Customer Relations
- Time Management
- Customer Service Management
- Hiring and Training
- Upselling and Cross Selling
- Pricing and Markdowns
- Mentoring and Coaching
- Loss Prevention
- Sales expertise
- Strategic Planning
- Staff Scheduling
- Transaction Processing
- Customer Relationship Building
Languages
Japanese
Elementary
Timeline
Sales Representative
Three Rivers
06.2024 - Current
Casino Cage Cashier
Elks Casino
03.2024 - 09.2024
Sales Partner
Boot Barn
03.2024 - 05.2024
Assistant Store Manager
Rue 21
08.2021 - 03.2024
Sales Associate
FYE
03.2021 - 08.2021
High School Diploma -
Connections Academy
No Degree - Culinary Arts
Ivy Tech Community College of Indiana
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