Chase Nyegran Schuler
Middleburg Heights ,OH
Summary
Dynamic Sr. Team Leader at Giant Eagle with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in communication and sales, I successfully implemented training programs that boosted team performance and improved service quality, ensuring compliance with brand standards and optimizing store operations.
Overview
6
6
years of professional experience
Work History
Sr. Team Leader
Giant Eagle
Middleburg Heights
01.2024 - Current
- Ensure a high level of customer satisfaction by resolving complaints, providing excellent service, and maintaining store standards.
- Oversee daily store activities, including opening and closing procedures, cash handling, store cleanliness, and compliance with policies.
- Ensure the store's appearance, layout, and product placement align with brand guidelines and visual merchandising standards
Shift Supervisor
McDonald's
Middleburg Heights
07.2022 - 06.2023
- Supervised daily operations to ensure efficient workflow and optimal service quality.
- Trained and mentored team members on customer service best practices and operational procedures.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability and reduce waste.
- Implemented new training programs that improved employee performance and customer satisfaction ratings.
Assistant Seafood Manager
Heinen's Grocery Store
Bay Village
09.2019 - 06.2022
- Led team in daily operations, ensuring adherence to safety protocols and operational standards.
- Mentored junior staff, enhancing overall team performance and efficiency.
- Streamlined workflow processes, resulting in improved task completion times and resource utilization.
- Implemented training programs for new hires, fostering quick adaptation to workplace procedures.
Education
High School Diploma -
Midpark High School
Middleburg Heights Skills
Communication
Sales
Computer Skills
Customer Service
Timeline
Sr. Team Leader
Giant Eagle
01.2024 - Current
Shift Supervisor
McDonald's
07.2022 - 06.2023
Assistant Seafood Manager
Heinen's Grocery Store
09.2019 - 06.2022
High School Diploma -
Midpark High School