Chase O'Connor
Portsmouth,VA
Summary
Driven employee offering in-depth experience in administration of vital business projects and processes at the general contracting, supply chain, and subcontractor level. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service. A new Inside Sales Representative, successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
Riverside Brick & Supply
03.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Project Administrator/Assistant Project Manager
Brickcraft Masonry Inc.
05.2017 - Current
- Collected and Organized Invitations to Bid in Excel to Track which bids would be approaching and when.
- Developed and utilized multiple relationships with suppliers in order to ensure we received competitive & timely material pricing.
- Upon discussing with my team which projects we were interested in going after, I would then look into the project plans & specifications for information as to what types of materials I would need to search for pricing on (brick, rebar, insulation, accessories, etc.).
- Printed Plans & Project Documents for Office Use as requested, and also ensured they were organized properly on our computer servers.
- Closely coordinated with our estimator to determine advantageous projects for the company by going over ITB's on a weekly basis to maintain an updated and tracked bid list.
- Used Microsoft Office Applications to develop proposals, change orders, invoices, and spreadsheets.
- Improved office efficiency by implementing an alphabetical filing system for projects bid in the past and introducing additional time-saving measures to the day to day tracking of project management related activities.
- Completely designed and organized the server filing system the company uses for organization of all computer related documents.
- Made project management binders for each individual project, each with dividers separating important sections that is updated on a weekly basis for accuracy.
- Involved with whatever the company needed handling at the moment to the best of ability and knowledge.
- Monitored email correspondence consistently, and identified any emails of concern/urgency.
- Used computer resourcefulness to research information on anything I may not be knowledgeable on.
- Answered multiple console telephone system to direct calls to appropriate personnel.
Assistant Project Manager
Core 22 Design Build
11.2022 - 07.2023
- Assisted in the change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Partnered with project team members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
General Manager
O's Donuts
01.2016 - 05.2017
- Managed employee reviews, training, schedules, and wage negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Directly involved with hiring & termination of employees.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Implemented operational strategies and effectively built customer and employee loyalty.
Mason Tender
Brickcraft Masonry Inc.
06.2010 - 08.2015
- Built and took down scaffolding for larger jobs.
- Mixed mortar by hand and with power mixer.
- Used hand and power tools such as block saws on daily basis.
- Mixed mortar to lay bricks, stones and concrete sidewalks.
- Briefly operated equipment such as forklifts and bobcats to move bricks and supplies.
- Ensured the efficiency and pace of bricklayers by constantly refilling mortar pans and by restocking masonry materials needed at that point so that the layers never have to stop laying brick.
- Helped to acquire needed supplies for projects ongoing.
Education
Business Administration And Management
Radford University
Radford, VAHigh School Diploma -
Norfolk Collegiate School
06.2012
Skills
- Employee Timesheet Processing
- Status Updates
- Administrative Management
- Inquiry Requests
- Microsoft Word & Excel
- Information Updates
- Supplier Relations
- Daily Logs
- Operational Improvements
- Daily Timekeeping
- Workflow Processes
- Planning and Prioritization
Timeline
Inside Sales Representative
Riverside Brick & Supply
03.2024 - Current
Assistant Project Manager
Core 22 Design Build
11.2022 - 07.2023
Project Administrator/Assistant Project Manager
Brickcraft Masonry Inc.
05.2017 - Current
General Manager
O's Donuts
01.2016 - 05.2017
Mason Tender
Brickcraft Masonry Inc.
06.2010 - 08.2015
High School Diploma -
Norfolk Collegiate School
Business Administration And Management
Radford University
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