Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
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Chase Osborne

Haltom City

Summary

Hands-on IT Manager with 5+ years of experience building, automating, and maintaining hybrid IT environments for 200+ users and 230+ systems. Experienced in scripting infrastructure automation with PowerShell, managing Microsoft 365 and Azure AD environments, and leading migrations, ERP transitions, and security deployments. Passionate about infrastructure as code, monitoring, and cloud operations, with a strong interest in expanding DevOps and AWS experience. Currently seeking DevOps Engineer or Infrastructure-focused roles where I can apply my systems knowledge and grow into deeper automation, CI/CD, and cloud-native tooling.

Overview

7
7
years of professional experience
3
3

Certifications

Work History

IT Manager

Sovereign Pharmaceuticals
09.2023 - Current
  • I lead IT infrastructure, helpdesk operations, and systems management for 200+ users across five buildings. I oversee 230+ systems, including domain controllers, ERP platforms, and lab instrumentation PCs.
  • Led Microsoft 365 tenant migration with seamless user transition and zero downtime
  • Managed transition to SAP ERP, supporting system readiness and access provisioning
  • Authored policies and SOPs that reduced reactive workload by 60%
  • Cut IT ticket backlog in half by improving documentation, automation, and user training
  • Designed MDF/IDF layout and ran structured cabling during new building renovation
  • Installed and configured 30+ security cameras, improving site-wide visibility
  • Proactively monitored infrastructure using NinjaRMM, PRTG, and Room Alert

IT Support Specialist

Sovereign Pharmaceuticals
02.2022 - 09.2023
  • Provided Tier 1-2 support for over 230 systems and 200+ users in a hybrid environment. Focused on reducing friction, improving processes, and building scalable solutions.
  • Administered Microsoft 365, Azure AD, and Exchange; managed identity and provisioning
  • Resolved 200+ support tickets monthly while maintaining SLA compliance
  • Reduced PC deployment time by 40% through documentation and automation
  • Assisted in a Microsoft 365 tenant migration at a secondary site
  • Configured VPNs and supported integration of newly acquired locations
  • Wrote tech guides that reduced repeat issues and boosted user self-sufficiency

Account Support Specialist

PRA Group (Nasdaq: PRAA)
08.2021 - 02.2022
  • Supported internal systems and customer account platforms in a high-volume call center.
  • Handled 50+ daily support requests related to account access and system issues
  • Performed data entry, issue triage, and remote troubleshooting
  • Used internal IT ticketing tools to track and resolve incidents

Various Roles - Team Lead, Trainer, Sales

Walmart & 7-Eleven
06.2018 - 08.2021
  • Built foundational leadership, communication, and customer service skills in fast-paced retail environments.
  • Trained new hires and supervised daily operations
  • Developed team coordination, adaptability, and frontline service instincts

Education

High School Diploma -

Glen Rose High School
Glen Rose
06-2018

Skills

  • Bash scripting
  • Technical support scheduling
  • IT resource use
  • Change management
  • Linux system administration
  • Network administration
  • Disaster recovery
  • Risk mitigation planning

Certification

  • CompTIA Security+
  • CompTIA Network+
  • CompTIA A+

Personal Information

Title: IT Manager | DevOps-Driven Systems Admin | Microsoft 365 | Automation | Infrastructure | 230+ Systems Managed

Timeline

IT Manager

Sovereign Pharmaceuticals
09.2023 - Current

IT Support Specialist

Sovereign Pharmaceuticals
02.2022 - 09.2023

Account Support Specialist

PRA Group (Nasdaq: PRAA)
08.2021 - 02.2022

Various Roles - Team Lead, Trainer, Sales

Walmart & 7-Eleven
06.2018 - 08.2021

High School Diploma -

Glen Rose High School

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