Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chase Pafford

Clovis,CA

Summary

Successful at managing company training initiatives focused on performance improvements, knowledge enhancement and staff development. Hardworking and organized approach paired with excellent communication, planning and problem-solving skills. Adept at developing and implementing successful training programs focused on improving performance, enhancing knowledge and developing employees. Well-organized and proactive with good communication and problem-solving abilities. Proficient Staff Development Coordinator successful at developing robust training programs focused on employee onboarding and continuous professional development. Skilled program manager, work organizer and team leader with four years of related experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Development Coordinator

Chick-fil-A
10.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Developed customer service policies and procedures to meet and exceed industry service standards.Increased efficiency and team productivity by promoting operational best practices.

Dishwasher

Copper River Country Club
05.2019 - 10.2019
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.

Data Entry Clerk

Greshco
06.2018 - 06.2019
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Completed data entry tasks with accuracy and efficiency.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Used computer software to store and retrieve data.

Education

In Pursuit of A B.S. in Mechanical Engineering - Mechanical Engineering

Fresno State University
Fresno
05.2024

High School Diploma -

Buchanan High School
Clovis, CA
06.2019

Skills

  • Customer Satisfaction
  • Providing Feedback
  • Hiring Processes
  • Develop Training Programs
  • Course Development & Delivery
  • Class Coordination
  • Bloodborne Pathogens
  • Performance Measurement

Certification

Food Handlers Safety Certification

Timeline

Development Coordinator

Chick-fil-A
10.2019 - Current

Dishwasher

Copper River Country Club
05.2019 - 10.2019

Data Entry Clerk

Greshco
06.2018 - 06.2019

In Pursuit of A B.S. in Mechanical Engineering - Mechanical Engineering

Fresno State University

High School Diploma -

Buchanan High School
Chase Pafford