Chase Payne
Herculaneum,MO
Summary
Experienced IT specialist skilled in diagnosing and resolving intricate hardware, software, and network challenges. Proficient in delivering Tier 1–2 technical support and troubleshooting desktops, laptops, and mobile devices to minimize user downtime. Strong background in installing and maintaining operating systems and applications in compliance with security best practices.
Overview
2
2
years of professional experience
Work History
IT Technical Support Specialist
Mgb Systems
Fenton, MO
08.2025 - Current
- Delivered technical assistance to end users for hardware and software issues.
- Diagnosed and troubleshot hardware and software issues, ensuring swift resolution for end users.
- Utilized N-able Take Control for efficient remote desktop management.
- Tracked service request progress through ticketing system, delivering timely updates to enhance user satisfaction.
- Educated users on software applications and best practices for optimal usage.
- Configured user accounts in Active Directory and other directory services platforms.
- Implemented security measures including antivirus installation and firewall configuration.
- Maintained IT equipment and supplies inventory, ensuring readiness to meet operational requirements.
Network Systems Technician
USANG
St Louis, Missouri
06.2024 - Current
- Deployed layer 1-4 network infrastructure, enhancing connectivity with functional VoIP phones and user access controls.
- Installed and configured network hardware and software, ensuring operational efficiency across all areas.
- Ensured operational readiness of military installation through configuration of switches, servers, and firewalls.
- Ensured proper management of equipment within a secure environment to uphold security protocols, reinforcing security protocols, and safeguarding information integrity.
- Supervised junior enlisted Airmen, providing guidance and mentorship in technical skills.
Skills
- Network troubleshooting and management
- Remote server administration
- Hardware installation and configuration
- Security implementation strategies
- Network infrastructure setup
- Ticketing system proficiency
- Wide-area network expertise
- System administration skills
- Microsoft Entra and Azure management
- Infrastructure deployment
Education & Certifications
High School Diploma
Herculaneum High School, Herculaneum MO
- Member of the Football, Wrestling, and Baseball Team, 2020 - 2023
- Early Graduate in December of 2023
USAF Technical Training, Keesler AFB MS
- 1D73A Course Graduate
- Comptia SEC-701 Security+ Certification
Top Secret/SCI DOD Clearance
- Obtained August of 2025
Timeline
IT Technical Support Specialist
Mgb Systems
08.2025 - Current
Network Systems Technician
USANG
06.2024 - Current