Chase Pugh
Molino,FL
Summary
Dependable top-notch retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Delivers outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
1
1
Certification
Work History
Retail Sales Associate
Old Navy, Gap
11.2023 - Current
- Answered questions about store policies and addressed customer concerns.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
BBA - Business
The University of West Florida
Pensacola, FL05.2027
Skills
- Customer Assistance
- Product Knowledge
- Store maintenance
- Building Customer Loyalty
- Computer Proficiency and Microsoft Office
- Relationship Building
- Time Management
- Team Leadership
- Conflict Resolution
- Teamwork
- Adaptable and Flexible
- Reliability and punctuality
- Excellent Written and Verbal Communication
- Trend Awareness
- Honest and Dependable
- Ability to Lift 40 pounds
- Fashion sense
- Meeting Sales Goals
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Flexible Schedule
Certification
- Entrepreneurship and Small Business Certification, Certiport, Pensacola, FL (2022)
- FTCE Spanish Test (B1), Florida Teaching Certification Exam, Pensacola, FL (2022)
Languages
Spanish
Limited Working
Timeline
Retail Sales Associate
Old Navy, Gap
11.2023 - Current
BBA - Business
The University of West Florida
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