Chase Rowan-Marshall
912 E 29th St, Kansas City,MO
Summary
Capable security officer and technical support agent experienced in helping users correct problems with computer systems or facility security concerns, mobile devices and peripheral equipment. Knowledgeable about usability and applications. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
10
10
years of professional experience
Work History
Security Officer
Rockwell Security
11201 W 59th Terrace, Shawnee, KS 66203
08.2018 - Current
40 hours/week - $37,440/year
Supervisor: Aaron Packard (816) 218-9065
- Maintained daily logs of incident reports, customer correspondences, and presence of unauthorized persons
- Established a standard of excellence through the building of on-site tenant relations with special emphasis on individual confidentiality
- Assisted in training of new, security personnel with company procedures, methods of observing and reporting as well as personalized client standards.
Technical Support Agent
AT&T WiFi
4544 S Lamar Blvd, Austin, TX 78745
01.2014 - 02.2017
40 hours/week - $37,440/year
Supervisor: Tommy Schaftlein (512) 574-5557
- Managed a daily high volume of calls while simultaneously trouble shooting domestic and international networks to resolve time sensitive issues
- Demonstrated ability to adapt to a wide range of customer dispositions with many backgrounds in order to educate and resolve conflicts while utilizing remote third-party translators
- Worked closely with supervisors and team leads to formulize vocabulary that most efficiently communicates key concepts within a limited time frame.
Skills
- Investigation Documentation
- Conflict Resolution Techniques
- Incident Reporting
- Conflict De-escalation
- System Administration
- Remote Support
- Performance Testing
- Security Protocols
Status
- Citizenship: Yes
- Special Hiring Authority: Recent Student
- Selective Service Registration Status: Male, Registered
- Federal Experience: No
- Clearance: No
Education
BACHELOR OF ARTS: PSYCHOLOGY
University of Missouri-Kansas City
Graduated Spring May 12, 2023
3.54 GPA
Coursework
- Human Lifespan Development – Learned about the stages of human development and the theories, research, and application associated with biological, cognitive, affective and social domains of development during the life of the individual from conception to death.
- Social Psychology – Learned about the behaviors of people in the actual, imagined, and implied presence of others, including attitudes, the self, conformity, altruism, aggression, prejudice, and group processes.
Special
- Designed recreational narrative game sessions for groups of family, friends and strangers geared towards the theoretical implementation of conflict resolution strategies.
- Assisted participants of sessions by monitoring behavior and adjusting program to maintain a flow state and immersion.
Professional Development
- UMKC Psychology Club
- Volunteer with Harvesters Community Food Network
- Technical Training
- Web Mastering (Basic HTML)
- 40 WPM
- Digital Graphics: Adobe Photoshop CS, InDesign, Clip Studio, Illustrator
- Windows Vista/XP/Mac/Android OS
- Microsoft Word/Power Point/Excel/Access (Emphasis with Excel)
Affiliations
Harvesters Community Food Network (non-profit)
March 2022, Topping Avenue Kansas City, MO 64129
5 hours/week
No Supervisor (816) 929-3000
- Sorted and inspected donated food items to ensure quality and safety standards were met before packaging.
- Efficiently packed and sealed bags of food according to established guidelines, considering factors such as weight distribution and perishability.
- Collaborated with team members to assemble and label packages for distribution, maintaining a fast-paced and organized workflow to meet delivery deadlines.
References
- Ryan Hovendick - Facility Administrator of Rockhill Manor, Assisted Living Care
816-588-5801 - Aaron Packard - Rockwell Security Supervisor
816-218-9065 - Tommy Schaftlein - At&t Wifi Team Manager
512-574-5557
Timeline
Security Officer
Rockwell Security
08.2018 - Current
Technical Support Agent
AT&T WiFi
01.2014 - 02.2017
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