Chase Ruble-Lofgren
Hayes
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environment. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Functions Advisor
DeepMile Network LLC
06.2024 - 04.2025
- Certified MHS Genesis (Cerner Product) Trainer in Dental, Ancillary and Ambulatory tracks.
- Arranged and Implemented EHR instructor lead training for multiple Military Healthcare Facilities.
- Preformed data entry and quality checks to ensure training accuracy.
- Troubleshooting and Resolution of end user issues in a timely manner.
- Participated in system testing, updating, and development of projects.
- Acted as a liaison between end users and solution owner team for issues, resolution, relaying information accurately and promptly.
- Responsible for functioning independently and executing assignments with minimal oversight involving multiple projects and training simultaneously.
- Advised supervisor of progress on projects and any key issues.
- Understood interface requirements and considerations to ensure appropriate testing is done to validate workflow from end to end.
- Presented international meetings for 400+ trainers/ staff members.
- Successfully Trained 140-160 hours of MHS Genesis Dental, Ambulatory and Ancillary Courses to End Users and Trainers.
- Complied with applicable Federal/State Regulations, Healthcare Policies and Procedures including; Health Privacy Act, Cyber Security, Compliance Policies and Procedures, HIPAA, and Code of Conduct.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Increased client satisfaction, providing personalized advice based past on-site experiences.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate instruction was provided to clients at all times.
Clinical Functions Advisor
DeepMile Network LLC
12.2023 - 04.2024
- Lead training facilitator and instructor for the Military Health System (MHS) Electronic Healthcare Record (EHR) applications of MHS GENESIS, AHLTA, CHCS, JLV, HAIMS.
- MHS Genesis (Cerner Product) Dental, Ambulatory and Ancillary Track Certified.
- Provide training and implementation support to MTF’s within the designated region/market as well as MTFs outside the designated region/market that need coverage.
- Participate in all meetings and training events associated with system changes/updates and ensure complete understanding of impact and functionality. Provide training to end users impacted by changes/updates locally and across the enterprise as directed.
- Work with site leadership to identify and train super users/peer experts and clinical leaders to create a knowledgeable staff familiar with the MTF processes/requirements.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Interacted with end users and vendors on projects design issues and worked to resolve production support issues.
- Provided onsite support during go-live and system updates.
- Fostered culture of innovation within advisory team, encouraging adoption of new technologies and methodologies.
- Navigated complex regulatory requirements to ensure compliance in all advisory activities.
Clinical Functions Advisor
Ciqima Federal Service
09.2022 - 12.2022
- Lead and deliver training for the Military Health System (MHS) Electronic Healthcare Record (EHR) applications, including but not limited to, MHS GENESIS, AHLTA, CHCS, JLV, HAIMS.
- MHS Genesis (Cerner Product) Dental and Ambulatory Track Certified.
- Participate and contribute to group instruction including clinic huddles, Informatic Steering Committee (ISC) meetings, and Peer Expert meetings.
- Conduct virtual training support for multiple locations.
- Provide formal and informal training and implementation guidance, integration, and change management support to functional users (medical and dental) requiring assistance in implementing, using, and integrating EHR.
- Provide training and workflow adoption support to end users in accordance with position-specific clinical and business workflows.
- Collaborate with site informatics team.
- Maintain strong clinical knowledge of healthcare trends, policy, regulatory, and compliance issues.
- Perform other administrative responsibilities as assigned.
Optometry Technician
Naval medical Readiness and Training Naval Station Norfolk
07.2018 - 09.2022
- Collaborate and coordinate with BioMed team on preventative maintenance and ensuring equipment and machines are up to date with Navy and HIPAA regulations. Including accuracy, calibration, and operation of machines or facilitating method of acquiring new machines and equipment as needed.
- Provide training to eye care students. Receive, assess, sign off military Optical technician students every six months conducting clinical rotations. Teaching, testing, reviewing, and signing off on each student for professional knowledge and patient care successfully demonstrated and performed. Successfully completely five rotations comprising about 25-30 military students.
- Hand selected to personally create and revamp clinical walk in procedural operation. Including clinical layout. Conceptualized, prepared, and implemented a new streamline process based upon specific technician/patient care stations utilizing the entire clinical team with greater efficiency and fluidity than previously. Educated coworkers and military, testing concept, and rolling out new clinical operation as lead in this role. Resulting in over double the amount of patients seen and treatment provided.
- Individually created new condensed patient data forms that enabled each clinical stations technician to rapidly access patient need, transcribe data quickly, while ensuring all documentation was accurate, HIPAA compliant, and patient treatment never diminished.
- Assisted in updating and revamping all health, medical, and staff regulations due to COVID-19 ensuring staff and patient safety yet not impacting patient treatment or patient volume.
- Knowledgeable in patient glasses fitting and helping patient select frames. Accurately measured bridge and eye size, vertex distance, template length, and optical centers of eyes. Fitted and adjusted eye glasses. Properly measured segment heights for bifocals. Perform frame repair and adjustment. Receive, check in, and sort patient glasses notifying patients individually as they are received and dispense upon pickup.
- Perform a variety of vision tests including: vision acuity, IOP, color and depth perception, administer tropical ophthalmic medications, auto refractions, lensometry, non contact tonometry, pachymetry, topography, penticam, pupil response, and trial framing.
- Clinic annually completes over 5,000 patient checkup, treatment appointments, and medical readiness physicals. Making it the highest trafficked and total patient volume on the East Coast for the United States Navy. Estimated annual testing types/numbers include as follows. Humphrey visual field- 192. Optomap- 240. Kowa-720. OCT- 720.
- Assists with front desk duties such as checking patients in and out, scheduling appointments, scanning and copying, telephone communication ensuring the discretion of the caller while also abiding by HIPPA regulation with patient information.
- Proficient using Word processing, Microsoft PowerPoint, Excel spreadsheet, Microsoft outlook to communicate using email and calendar with fellow employees and to correspond for work tasks, schedule conflicts, education and training. Utilizing these skills to create and edit forms used directly within Naval medical Readiness and Training Naval Station Norfolk.
- Review and analyze data to determine completeness and accuracy. Including but not limited to office and clinic standard operating procedures, patient data, medical records, office analysis reports, and collateral responsibility reports.
- Assigned collateral duties and responsibilities include department supply. Controlling optical clinics keys to pharmacy, record and maintain medication acquisition dates, useful life dates, medication accountability, and expiration dates monthly. KRONOS time keeper for civilian contractors. Responsible for contacts room involving ordering, records, communicating with contact representatives and vendors, cleanliness, and maintained inventory of contact lens supply and restocked optometrist supplies.
- Ability to assist in coworker development through personal experience, outcome management based on their goals and helping them achieve them personal and professionally, and strategic planning by providing a realistic and direct outline on how to achieve their success.
Certified Para-Optometrist
Eastern Eye Associates
08.2016 - 07.2018
- Achieved over one year of experience as a certified para-optometric technician.
- Perform over 50 percent of all patient appointment exams within office.
- Sole authorized facilitator of Clinical Document Architecture (CDA) and its record keeping management for Health Level 7 (HL7) International through FDA.
- Conducts multiple types of preliminary optical screening exams such as auto-refraction/ keratometry, Lensometry, color perception plates, binocular visual perception, Humphrey visual field, and strabismus testing/ cover testing for exotropia and esotropia.
- Independently certified/accredited office team member by TearLab Corp. Direct contact representative of TearLab Osmolarity Test Machine for office. Performs TearLab testing of patients for Doctors.
- Performs special testing with knowledge of machinery including Corneal Topography, Pachymetry, TearLab Testing, Fundus Camera, Optical Coherence Tomography (OCT), Humphrey Visual Field, and trial framing.
- Counsel and demonstrate with patients on use/ insertion/ removal of contact lenses. Instructs patients on proper care and maintenance of contacts and eye glasses.
- Provided office automation via OfficeMate and ExamWritter computer software's to print/retrieve clinic schedules, schedule and adjust patient appointment scheduling.
- Performs logging of statistical data and submitting CDA reports and Primary Care Physician (PCP) letters daily.
- Gathers patient personal information and history for medical charting and medical record accuracy.
- Coordinates with multiple offices and pharmacies on patient behalf, frequently calls in prescriptions to pharmacies and hospitals.
- Ensures sanitary work and patient environment constantly throughout the day, cleans all patient rooms before office opens and after every patient leaves.
- Attended online, on the job, and conference classes regularly to maintain highest level of customer service, business marketing, and to ensure all conduct is firmly within business and medical regulations.
- Independently built lasting relationships with patients, often being personally asked for by patients, and in return brought a high return of service rate for the business practice.
- Meet with sales representatives regularly for products and sales marketing.
- Facilitated any and all patient needs or additional attention such as persons with disabilities, personal aids, language translators, and conducted all exams and practices within each individuals personal religious belief.
Administrative Assistant
Clinical Psychology
06.2015 - 07.2016
- Greet all patients, ascertain purpose of visit, and direct them to appropriate staff. Operate office equipment such as voice mail messaging systems, word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Interview patients to complete documents, case histories, and forms such as intake and insurance forms.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Answer telephones and direct calls to staff members.
- Transmit correspondence or medical records via mail, email, or fax.
- Maintain patient confidentiality regarding client departmental information per agency policy and HIPAA regulations.
- Maintain and ensure accuracy of patient medical records, technical library, and correspondence files.
- Perform financial book keeping, such as credits or collections, preparing and sending financial statements and billing.
- Ordered and maintained inventory of supplies for all administrative functions for office automation.
Education
High School Diploma -
Gloucester High School
Gloucester, VA06-2010
Skills
- Analytical thinking
- Medical Terminology
- Time management
- Multitasking Abilities
- Critical thinking
- Written communication
- Training and mentoring
- Conflict resolution
- Presentations and public speaking
- Compliance requirements
Language Skills
English
Spoken: Advanced
Written: Advanced
Read: Advanced
Certification
MHS Genesis - Certified Dental Trainer
MHS Genesis - Certified Ancillary Trainer
MHS Genesis - Certified Ambulatory Trainer
Timeline
Clinical Functions Advisor
DeepMile Network LLC
06.2024 - 04.2025
Clinical Functions Advisor
DeepMile Network LLC
12.2023 - 04.2024
Clinical Functions Advisor
Ciqima Federal Service
09.2022 - 12.2022
Optometry Technician
Naval medical Readiness and Training Naval Station Norfolk
07.2018 - 09.2022
Certified Para-Optometrist
Eastern Eye Associates
08.2016 - 07.2018
Administrative Assistant
Clinical Psychology
06.2015 - 07.2016
High School Diploma -
Gloucester High School
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