Chase Samples
Milwaukee,WI
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Willing to go above and beyond to help wherever it may be needed with a strong sense of urgency and attention to detail.
Overview
7
7
years of professional experience
Work History
On The Go Manager
Metcalfe's Market
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Completed side tasks such as working in the liquor department and speaking with vendors about new products.
Online Personal Shopper
Metcalfe's Market
09.2020 - 12.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
Online Personal Shopper
Walmart
09.2019 - 08.2020
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Shift Leader
Hardees Resturamt
01.2019 - 09.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Crew Member
Hardees Resturamt
01.2018 - 01.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Member
Wendys Restaurant
09.2017 - 01.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Whitehall Memorial Highschool
Whitehall, WI05.2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Performance Management
- Problem Resolution
- Task Delegation
- Shift Scheduling
- Technical Proficiency
- Preventive Maintenance
- Customer Service
- Cleaning and organization
- Food handling
- Food Preparation
I am a self taught musician and skateboarder
I have a real passion for music and creative endeavors. I have successfully taught myself how to write, record and produce music as well as play guitar, bass and drums proficiently.
Timeline
On The Go Manager
Metcalfe's Market
01.2024 - Current
Online Personal Shopper
Metcalfe's Market
09.2020 - 12.2024
Online Personal Shopper
Walmart
09.2019 - 08.2020
Shift Leader
Hardees Resturamt
01.2019 - 09.2019
Crew Member
Hardees Resturamt
01.2018 - 01.2019
Crew Member
Wendys Restaurant
09.2017 - 01.2018
High School Diploma -
Whitehall Memorial Highschool
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