Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chase Schamberger

Centennial,CO

Summary

Dynamic professional excelling in customer relationship building, onboarding and support. Spearheaded initiatives that significantly enhanced customer satisfaction and retention, while mentoring teams towards operational excellence. Renowned for exceptional communication and problem-solving skills, adept at driving revenue growth and strategic development.

Overview

13
13
years of professional experience

Work History

Customer Success Manager

Avaya
07.2019 - 05.2024
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Created customer support strategies to increase customer retention.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.

Product Operations Manager

Avaya
07.2014 - 07.2019
  • Collaborated with cross-functional teams to help improve operational workflow.
  • Led cross-functional teams to ensure timely delivery of correct product orders.
  • Coordinated with engineering teams to troubleshoot issues and implement solutions for seamless product functionality.
  • Optimized product operations by streamlining processes and implementing best practices.
  • Assisted in recruiting, hiring and training of team members.

Product Manager

Arrow Electronics
09.2012 - 05.2014
  • Successfully negotiated bulk purchase discounts from suppliers that allowed for more competitive product pricing while preserving company margin goals.
  • Provided training and support to junior team members, ensuring they were equipped with the necessary skills and knowledge to succeed in their roles as pricing specialists.
  • Achieved increased customer satisfaction by implementing strategic pricing solutions for complex projects.
  • Established a system of regular price audits and reviews to maintain accuracy, consistency, and competitiveness in the marketplace.

Business Development Representative

Humatec
07.2011 - 08.2012
  • Conducted market research to identify new business opportunities and target areas for expansion.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Developed business pipeline using cold and warm techniques.
  • Created customized presentations tailored to individual client needs, effectively communicating value propositions.
  • Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.

Education

Bachelor of Science - Business Administration

Kansas State University
Manhattan, KS
05.2001 -

Skills

Customer Relationship Building

Customer Service

Customer Retention

Revenue Growth

Training and mentoring

CRM Software

Excellent Communication

Problem-Solving

Customer Needs Assessment

Timeline

Customer Success Manager

Avaya
07.2019 - 05.2024

Product Operations Manager

Avaya
07.2014 - 07.2019

Product Manager

Arrow Electronics
09.2012 - 05.2014

Business Development Representative

Humatec
07.2011 - 08.2012

Bachelor of Science - Business Administration

Kansas State University
05.2001 -

Similar Profiles

CREATE PROFILE
Chase Schamberger