Summary
Overview
Work History
Education
Skills
Pronouns
Timeline
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Chase Setzer

Charlotte,North Carolina

Summary

Dedicated and self-driven professional with extensive experience in delivering exceptional customer service. Proven expertise in fostering productive relationships, resolving complex challenges, and securing customer satisfaction. A proactive and adaptable individual known for being the go-to expert in enhancing client experiences. Possesses strong problem-solving abilities, a swift learning aptitude, and effective communication skills. Committed to maintaining high standards of quality and excellence in every aspect of work.

Overview

4
4
years of professional experience

Work History

Crew Member

McDonald's
05.2021 - 08.2021
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup and increase productivity.
  • Kept supplies in sufficient stock by assessing inventory levels and reported lower stock items.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected buy periods.
  • Maintained high personal grooming standards and uniform presentation.

Upholsterer

Snouffer's Upholstery Co
Greensboro, NC
05.2022 - 08.2024
  • Maintained a clean and organized workspace in order to maximize safety and efficiency.
  • Stripping furniture (i.e., couches, chairs, ottomans, and so on) down to its frame for reupholstery.
  • Worked with my supervisor to ensure that furniture was disassembled in such a way that it could be properly restored with new stuffing and or fabric.
  • Focused greatly on communication between self and coworkers to ensure all projects were tackled properly.
  • Picked up furniture that needed to be worked on and delivered furniture to customers upon completion.
  • Examined furniture frames, upholstery, springs, and webbing to locate and repair defects.
  • Ensured that customers were always satisfied and that their requests were always heard.
  • Followed instructions when measuring, cutting and sewing materials.
  • Determined materials, tools and equipment needed for product order fulfillment.

Crew Member

Wendy's
05.2024 - 08.2024
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prepared, bagged, and served food to customers regularly also handling and correcting any issues they may have had with their orders.
  • Learned other teammates' work tasks to train as backup and increase productivity.
  • Kept supplies in sufficient stock by assessing inventory levels and reported lower stock items.
  • Restocked supplies and prepared additional ingredients during downtime for expected buy periods.
  • Maintained high personal grooming standards and uniform presentation.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Prepared, dated, and stocked product.
  • Worked to ensure customers were pleased with our customer service and handled any issues they had appropriately.

Sales Associate

Apotheca
Charlotte, North Carolina
08.2024 - Current
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters, doors, bathrooms, floors, and anything else necessary in order to maintain a clean and organized store.
  • Answering customer questions regarding products in order to provide them with the best customer service experience possible.
  • Developing sales skills and strategies in order to further the store's sales volume and progress.
  • Communicating with customers in a friendly, professional dialogue to determine their individual needs.
  • Used technology resources to assist customers in locating and selecting items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Developed trusting relationships with customers by making personal connections.

Education

Bachelor of Science - Biology

University of North Carolina At Charlotte
Charlotte, NC
05-2026

High School Diploma -

Cornerstone Charter Academy
Greensboro, NC

Skills

  • Strong written and verbal communication
  • Problem Solving
  • De-escalation
  • Decision Making
  • Excellent Customer Service
  • Innovative
  • Critical Thinking Aptitude
  • Complaint Handling
  • Troubleshooting
  • Cultural Competency
  • Client Relations Focused
  • Teamwork
  • Adaptability
  • Hands-on experience in handling customer service
  • Good team spirit
  • Deadline-oriented
  • Ability to organize and present complex solutions
  • Ability to stay calm in any situation
  • Works well with different types of people
  • Able to work in fast paced and crowded environments
  • Handling money
  • Quick on my feet with math

Pronouns

he/him

Timeline

Sales Associate

Apotheca
08.2024 - Current

Crew Member

Wendy's
05.2024 - 08.2024

Upholsterer

Snouffer's Upholstery Co
05.2022 - 08.2024

Crew Member

McDonald's
05.2021 - 08.2021

Bachelor of Science - Biology

University of North Carolina At Charlotte

High School Diploma -

Cornerstone Charter Academy

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Chase Setzer