Chase Shockley
Fort Worth,TX
Summary
High energy hospitality professional with experience at Chili's Grill & Bar, specializing in high-volume service and guest engagement. Known for exceptional communication skills and a strong ability to foster relationships, driving repeat business and enhancing customer satisfaction. Committed to efficient service, strong teamwork, and creating memorable dining experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server / Bartender
Brinker Internationl, Chili's Grill & Bar
08.2025 - Current
- Closing Bartender during peak hours on Friday and Saturdays.
- When not bartending, served 13 table cocktail sections during peak Friday and Saturday hours.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Server / FoodRunner
Brinker Internationl, Chili's Grill & Bar
11.2024 - 08.2025
- Worked at Grapevine Mills through the summer and Christmas season rushes, handling running food, drinks, orders by myself.
- Answered customers' questions, recommended items, and recorded order information.
- Closed Food Running stations every night I worked.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Manager's Assistant
Dairy Queen Grill & Chill
02.2024 - 10.2024
- Cross trained between all positions.
- Closed down the store at night, setting alarms, making sure all closing duties were fulfilled.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
Education
High School Diploma -
Timber Creek High School
Fort Worth, TX05-2025
Skills
- High volume service
- Guest Engagement
- Mixology
- Interpersonal communication
- Time management
- Cash handling
- Supporting team members
- Safe service compliance
- Conflict resolution
- POS system operation
- Attention to detail
Accomplishments
Promoted to bartender at 18, at a top-performing Chili's location in the nation.
Awarded multiple "Chili-head" recognitions for outstanding service, speed and guest engagement.
Consistently ranked top 3 bartenders in attentiveness, even #1 for 2 consecutive weeks.
Trusted to handle high volume shifts as a bartender, as well as the best sections as a server.
Known for building strong relationships with customers through quick whit, confidence, and speed.
Consistently delivered quick, accurate service to multiple tables at once during peak hours.
Certification
TABC (Texas Alcoholic Beverage Commission)
Texas Food Handlers license (Texas Department of State Health Services)
Timeline
Server / Bartender
Brinker Internationl, Chili's Grill & Bar
08.2025 - Current
Server / FoodRunner
Brinker Internationl, Chili's Grill & Bar
11.2024 - 08.2025
Manager's Assistant
Dairy Queen Grill & Chill
02.2024 - 10.2024
High School Diploma -
Timber Creek High School