Chase Sims
Tampa,,USA
Summary
IT management professional with a decade of IT experience in Microsoft 365 & Networking. Proven record of accomplishment in building and maintaining industry-leading technology to serve the needs of the business, users and clients alike. Strengths include budget planning and purchasing oversight.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Microsoft 365 Solutions Architect
inforcer
Tampa, FL
03.2025 - Current
- Enabling partners to build their baselines in the Microsoft ecosystem to match the best security practices.
- Working with enablement to onboard our valued partners (MSPs) to create a plan of action for implementation.
- Hosting webinars and educational events to further knowledge on Microsoft 365 stack.
- Working with Copilot and AI assessments to enhance and drive the need for AI agents.
IT Consultant
Saltmarsh, Cleaveland, and Gund
01.2021 - Current
- Formulated comprehensive understanding of Microsoft 365 services, including Entra ID, Intune, Exchange Online, SharePoint Online, OneDrive, Defender XDR and Teams. My expertise encompasses Active Directory (AD), Entra ID, and hybrid identity solutions, with a strong foundation in security principles and technologies related to M365. I am well-versed in networking concepts and protocols such as DNS, DHCP, and TCP/IP, and I excel in organizing information with a keen attention to detail.
- Leveraging my exceptional customer service and communication skills, both oral and written, I effectively engage with clients and colleagues. I am adept at working independently, delivering results based on general priorities, and providing support to other Tier 2-3 teams as needed. I manage Microsoft Intune and Endpoint Configuration Manager in real-time, ensuring streamlined device management and a secure environment. Additionally, I lead initiatives in Identity and Access Management (IAM), continuously improving secure user authentication processes.
- Driving Enterprise Architecture decisions, I align technology solutions with organizational goals for scalability and adaptability. I provide expert support in technologies such as ConnectWise, Kaseya, DATTO, Cisco Meraki, SonicWALL, Unifi, and Fortinet, optimizing system performance and resolving issues promptly. My responsibilities include administering Active Directory, Microsoft 365, and Microsoft Exchange, implementing SonicWALL and Fortinet solutions for robust network security, and managing various networking components. I also demonstrate proficiency in M365 Licensing, ensuring efficient resource allocation and cost-effectiveness.
- Skilled in executing project management, procurement, and engineering tasks with precision and efficiency on Microsoft 365 projects. Adept at leveraging integrated tools and collaborative features to streamline workflows, enhance communication, and ensure successful project delivery. Proven ability to manage procurement processes, including vendor selection, contract negotiation, and resource allocation, while applying engineering principles to design, develop, and implement innovative solutions. Demonstrated success in leading cross-functional teams, improving productivity, and reducing costs through effective use of Microsoft 365.
IT Specialist
CU*South
01.2019 - 01.2021
- Company Overview: Delivering a range of services to credit unions, CTO Advantage, an MSP department within CUSOUTH, excels in server management and buildouts, Office 365, backup solutions, disaster recovery services, and network management.
- Delivering a range of services to credit unions, CTO Advantage, an MSP department within CUSOUTH, excels in server management and buildouts, Office 365, backup solutions, disaster recovery services, and network management. Focusing on the design and implementation of these services, we ensure they meet the specific needs of our clients. Troubleshooting core systems and peripherals, such as printers, IBM print sessions for secure data transfers, signature pads, and receipt printers, is also a key part of our operations.
- Specializing in network and firewall management, I primarily worked with SonicWALLs, performing maintenance, firmware upgrades, creating ACLs, and monitoring logs. Building out the NSM (SaaS) system provided by SonicWALL, I enabled remote firewall monitoring. Additionally, I bring experience with Cisco Meraki and CBS product lines, handling troubleshooting for VLANs, ACLs, ARP, and general configuration issues.
- Initiating onboarding projects, I led efforts that significantly increased revenue. These projects streamlined processes and enhanced client satisfaction. As a result, our organization experienced notable financial growth.
- Delivering a range of services to credit unions, CTO Advantage, an MSP department within CUSOUTH, excels in server management and buildouts, Office 365, backup solutions, disaster recovery services, and network management.
End User Technology Analyst
CCCIS
01.2018 - 01.2019
- Supporting over 750 users in remote locations and about 110 users in the office, I ensured uptime for both office and remote employees as part of my daily operations. Leveraging my experience, I provided fast solutions, prioritizing uptime for the business and users performing their daily duties. I gained experience using various SalesForce applications, including their ticketing system.
- Collaborating with a team from the parent company CCCIS, I worked on a project to upgrade Windows 7 machines to Windows 10 using SCCM and Microsoft Azure. This project enhanced my skills in system upgrades and cloud services, contributing to the overall efficiency and modernization of our IT infrastructure.
- Producing end-user documentation, I created both written and video formats. These resources enhanced user understanding and accessibility. As a result, clients could easily navigate and utilize our systems.
Helpdesk & Telecom VoIP Support
Cirrus Systems & Communications
01.2016 - 01.2018
- Focusing on remote support, I efficiently resolved issues to move on to the next task. In our small team, I tackled level 1 network issues, including DNS, routing, print servers using SMTP, and VoIP systems like VoipNow, 3CX, and Skyswitch. I also handled WDS/WDM for imaging PCs and used PDQ Deploy for application package deployment, with entry-level knowledge of SCCM for Windows 10.
- Acquiring extensive experience with Windows 7, 8, and 10, I developed proficiency in CMD and basic PowerShell. During on-site deployments, I instructed clients on using the deployed equipment. Additionally, I worked with Windows Server 2008, 2012, and 2016, utilizing various software utilities such as SQL services, QuickBooks databases, and Active Directory.
- Providing Tier 1 customer service, I efficiently answered phones and addressed client inquiries. My role involved resolving basic issues and escalating more complex problems to higher support levels. This ensured prompt and effective customer support, enhancing overall client satisfaction.
- Executed a MDM migration project before leaving. Providing well written documentation.
Education
Network Administrations: Computer Science
Faulkner State
AL08.2016
Skills
- Microsoft 365 Administration
- Microsoft 365 Consultant
- Network Administration
- Modern Generation Firewall
- Legacy VPN (SSL, IPSec)
- Modern VPN (ZTNA, Tailscale)
- CIS M365 v5 L1, L2
- CIS 81 Auditing
- CIS IG1
- CIS IG2
- CIS IG3
- General IT Consultant
Certification
- Microsoft Certified: Identity and Access Administrator Associate
- Fortinet Network Security Expert Level 2: Certified Associate
- Google Cloud Baseline: Infrastructure
- Google Cloud Essentials
- Intro to Infosec
- A+ Cert
Languages
Native English
Timeline
Microsoft 365 Solutions Architect
inforcer
03.2025 - Current
IT Consultant
Saltmarsh, Cleaveland, and Gund
01.2021 - Current
IT Specialist
CU*South
01.2019 - 01.2021
End User Technology Analyst
CCCIS
01.2018 - 01.2019
Helpdesk & Telecom VoIP Support
Cirrus Systems & Communications
01.2016 - 01.2018
Network Administrations: Computer Science
Faulkner State
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