Chase Skousen
Rexburg,ID
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Missionary
Church Of Jesus Christ Of Latter Day Saints
08.2021 - 07.2023
- Enhanced cultural understanding by learning local customs and incorporating them into daily interactions.
- Established trust within the community through regular engagement and consistent support.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Mentored local leaders, fostering their growth and empowering them to take on greater responsibilities within the community.
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Volunteered in overseas locations and in various roles.
Team Member
Robeks
01.2021 - 08.2021
- Enhanced customer satisfaction by providing efficient and friendly service during busy times.
- Assisted in maintaining a clean and organized food service area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Member Services Ambassador
Phoenix Zoo
08.2020 - 01.2021
- Enhanced member satisfaction by addressing concerns promptly and providing professional assistance.
- Resolved escalated member issues professionally, demonstrating empathy and understanding while maintaining company guidelines.
- Served as primary point of contact for members seeking information about products or services offered by the organization.
- Handled delicate situations diplomatically to maintain positive relationships between the organization and its valued members.
Senior Lifeguard
Town Of Chino Valley
05.2017 - 08.2020
- Ensured swimmer safety by vigilantly monitoring pool activity and enforcing rules and regulations.
- Reduced response time to emergencies with regular training sessions for lifeguard staff.
- Increased guest satisfaction by addressing concerns promptly and professionally, demonstrating exceptional customer service skills.
- Mentored junior lifeguards in proper rescue techniques, ensuring consistent high-quality performance across the team.
- Oversaw maintenance tasks such as cleaning pool decks or adjusting chlorine levels to provide a safe and comfortable swimming environment for all guests.
Education
Bachelor of Science - Engineering Physics
Brigham Young University - Idaho
Rexburg, Idaho05.2027
No Degree - General Education
Yavapai College
Prescott, AZ05.2020
Skills
- Active Listening
- Adaptability
- Accountability
- Problem Solving
- Relationship Building
- Personal Integrity
- Leadership Development
- Public Speaking
- Cross-Cultural Understanding
- Complaint Resolution
- Conflict Resolution
- Product Sales
Timeline
Missionary
Church Of Jesus Christ Of Latter Day Saints
08.2021 - 07.2023
Team Member
Robeks
01.2021 - 08.2021
Member Services Ambassador
Phoenix Zoo
08.2020 - 01.2021
Senior Lifeguard
Town Of Chino Valley
05.2017 - 08.2020
Bachelor of Science - Engineering Physics
Brigham Young University - Idaho
No Degree - General Education
Yavapai College
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