Chase Spear

• Facilitated both in-person and virtual training courses to provide valuable training for new and current staff.
• Strengthened technical and operational expertise of staff through lesson planning and training seminars.
• Collaborated with managers to identify team weaknesses and created attack plans to resolve training gaps.
• Chartered new hire and ongoing training policies to create continuous development plans.
• Trained successful business development personnel to optimize marketing performance and learn industry.
• Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.

Compiled and submitted monthly and yearly reports. Collaborated with team to forecast based on sales and product profitability. Hired talented, trainable team members and drove new business strategies to grow revenues. Oversaw staff by delegating work and reviewing individual performance. Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance. Presented training information via role playing, simulations and team exercises. Conducted evaluations of training courses to uncover areas in need of improvement. Established new customer accounts using negotiation and sales closing abilities. Elevated client retention rate through exemplary and consistent service.

Communicated with clients via email, phone, online presentations, screen-share and in-person meetings. Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions. Oversaw multiple accounts and worked diligently to meet and exceed performance goals. Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients. Received company employee performance award after maintaining record sales achievement for growth.

Developed relationships with now current members and provided individualized customer service to maintain longevity of memberships. Optimized sales volume by managing accounts and building rapport with current and new members. Package sales consistently leading the Palm Valley Club. Finished November 2019 at %120 Units to quota and %148.6 MR to Quota. Helped my team finish with a Standard Unit and MR win. Consistently finds a way to be of service to other departments and work together to connect our members.

Tracked production costs and progress using OneStop and Street Geni, reported results to management each month. Organized and entered field data into Street Geni. Provided onsite training. Created new leads and developed a pipeline of customers in different states. Determined customer needs through careful and active listening skills and identified appropriate Security solutions within anticipated price range.

Assisted senior management in developing long-term strategic goals for the company's growth. Analyzed data to identify trends in customer behavior and develop plans accordingly. Managed daily operations of sales department, including supervision of staff members. Trained, coached, and mentored junior sales personnel to ensure success in their roles. Developed and implemented sales strategies to increase market share. Implemented process changes to streamline sales department workflow. Conducted regular meetings with staff members to review goals and objectives for the quarter and year. Performed sales consultations and educated clients on products and services.

• Addressed individual and systemic customer complaints directly to maintain satisfaction and adjust operations to prevent future problems. Defined sales goals and developed strategies focused on increased sales and profitability. Interviewed applicants and identified viable candidates based on enthusiasm and ability to project a positive image. Planned and executed promotional events in-store to increase business and sales revenues. Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations. Held weekly one-on-one meetings to review performance, set goals and provide customized coaching. Supervised and trained 12 employees on successful selling techniques. Maintained sales processes involving technical and commercial responses to customers, consultants and colleagues. Led sales calls with team members to establish sales and customer retention goals.

Planned special inventory buys. Set up new inventory in system. Worked closely with CEO to plan buys. Organized inventory for multiple departments. Performed detailed reviewed of high and low performing products. Diversified product selections.