Chase Summers
Auburn,AL
Summary
Hoping to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Family Intervention Specialist
Youth Villages
Opelika, Alabama
08.2025 - Current
- Facilitated family therapy sessions to improve communication and relationships.
- Developed individualized intervention plans based on client needs and assessments.
- Educated families on coping strategies and conflict resolution techniques.
- Conducted home visits to assess family dynamics and provide direct support.
- Maintained accurate documentation of client progress and intervention outcomes.
- Participated in training sessions to stay updated on best practices in family intervention.
- Developed and implemented intervention plans for families in crisis.
- Encouraged positive interactions among members of the family unit through role modeling and reinforcement strategies.
- Monitored client progress over time by conducting follow-up interviews or assessments as needed.
Instructional Support Specialist
The Learning Tree Inc.
Tallassee, AL
12.2024 - 08.2025
- Ensure all staff have materials necessary for implementation of behavior programs.
- Training of staff on behavior programs.
- Attendance at scheduled Instructional Supports Review Committee meetings.
- Monitoring of individual staff implementation of behavior programs and data collection throughout the day.
- Participation in crisis response procedures and crisis management procedures.
- Creating behavior plans for students each year and making modifications to those plans as needed throughout the year.
- Preparing quarterly reports throughout the year to monitor the academic progress of our students.
Social Service Caseworker
Tallapoosa Department of Human Resources
06.2023 - 12.2024
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Coordinated specific psychosocial resources to meet members' identified needs.
- Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
- Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family.
- Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
- Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
- Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
Medicaid Waiver Case Manager
Central Alabama Aging Consortium
05.2023 - 06.2023
- Assisted individuals with eligibility for available benefits.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Reviewed treatment plans against individual goals and healthcare standards.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Researched and analyzed community needs to determine program directions and goals.
- Maintained up-to-date case records with case activity status.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
Technical Support Representative
Kelly Connect
01.2023 - 04.2023
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Used remote login tools to assist clients with technical and product questions.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Served as first point of contact for incoming technical service calls and emails.
Instructional Support Monitor
The Learning Tree Inc.
Tallassee, AL
03.2022 - 01.2023
- Ensure all staff have materials necessary for implementation of behavior programs.
- Training of staff on behavior programs.
- Attendance at scheduled Instructional Supports Review Committee meetings.
- Monitoring of individual staff implementation of behavior programs and data collection throughout the day.
- Participation in crisis response procedures and crisis management procedures.
- Creating behavior plans for students each year and making modifications to those plans as needed throughout the year.
- Preparing quarterly reports throughout the year to monitor the academic progress of our students.
Adult Day Service Instructor
The Learning Tree Inc.
Tallassee, AL
06.2020 - 03.2022
- Assisted with personal hygiene, bathing and dressing.
- Transported clients to and from medical appointments with safety and efficiency.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Observed and reported changes in resident functional and cognitive behavior.
- Aided with bowel and bladder care, respecting privacy and dignity of the resident.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Provided compassionate and client-focused care to cultivate well-being.
- Participated in weekly community outings with our adult students.
Teacher's Assistant /Mentor
The Learning Tree Inc.
Tallassee, AL
12.2014 - 06.2020
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Provide academic and functional skills training to maximize the achievement of students between the ages of 7 to 21 that have intellectual disabilities in a classroom setting.
- Provide appropriate behavioral intervention to enhance the students' educational opportunities.
- Administer daily meditations to the students and take them on doctor appointments.
- Mentor new incoming hires on daily job tasks and provide extra job preparation for the job itself.
- Provided support to help students with special needs learn and grow.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Sales Specialist
Afni
Opelika, AL
02.2009 - 12.2014
- Sale Verizon Wireless products to customers via a web chat environment. Provide customer service to Verizon Wireless customers.
- Learned to interact with various personalities of customer and resolve customer issues.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
E Filer
Heartstring Enterprises
Auburn, AL
11.2004 - 12.2010
- File customer invoices located in the fax archive and place them into the correct folder for each company.
- Examined, categorized and sorted incoming documents.
- This was a seasonal position.
Data Entry Operator
HDI Solutions
Auburn, AL
11.2006 - 07.2009
- Organized, sorted and checked input data against original documents.
- Input car crash data for the state of Texas and perform quality control on the accident reports.
- Gained two and a half years worth of data entry experience from this job.
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZ08-2022
Bachelor of Arts - Sociology
Auburn University
Auburn, AL12-2006
Skills
- De-escalation Techniques
- Special education
- Student assessments
- Behavior Management
- Mentoring students
- Student Supervision
- 60 wpm Typing Speed
- Lesson development
- Calm and Patient Demeanor
- Data Entry
- Customer Support
- MS Office Proficiency
- Customer Service
- Upselling Products and Services
- Computer Skills
- Time Management
- Student Performance Evaluations
- Conflict Management
- Needs Determination
- Crisis Intervention
- Skill Development
- Verbal and Written Communication
Accomplishments
- Current member of the Human Rights Committee at the Learning Tree Inc.
- Helped train new teaching assistants.
- Observed students and documented social, emotional, motor skill and intellectual developments.
- Named Employee of the Month twice while working at the Learning Tree.
- Received Top Chatter award while working at Afni.
Timeline
Family Intervention Specialist
Youth Villages
08.2025 - Current
Instructional Support Specialist
The Learning Tree Inc.
12.2024 - 08.2025
Social Service Caseworker
Tallapoosa Department of Human Resources
06.2023 - 12.2024
Medicaid Waiver Case Manager
Central Alabama Aging Consortium
05.2023 - 06.2023
Technical Support Representative
Kelly Connect
01.2023 - 04.2023
Instructional Support Monitor
The Learning Tree Inc.
03.2022 - 01.2023
Adult Day Service Instructor
The Learning Tree Inc.
06.2020 - 03.2022
Teacher's Assistant /Mentor
The Learning Tree Inc.
12.2014 - 06.2020
Sales Specialist
Afni
02.2009 - 12.2014
Data Entry Operator
HDI Solutions
11.2006 - 07.2009
E Filer
Heartstring Enterprises
11.2004 - 12.2010
Master of Science - Psychology
University of Phoenix
Bachelor of Arts - Sociology
Auburn University
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