Chase Sumners

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

• Documents, maintains, upgrades or replaces hardware and software systems

• Supports and maintains user account information including rights, security and systems groups

• Supported various different department work flows and software in clinic environments:

Radiation Oncology, Pulmonary, Orthopedics, Infusions, Internal Medicine, Gastroenterology, Imaging and General Surgery

• Maintain and utilize the imaging and deployment system, imaging computers, scheduling appointments, transferring data, completing all paperwork and database records accurately
• Serve as subject matter expert (SME) on topics related to assigned unit
• Participate in and effectively contribute to project teams and requests for information
• Lead projects when assigned
• Hire, supervise, mentor, and train any assigned student workers

• Troubleshooted PCs and Mac computer problems on campus
• Used ticketing systems to manage and process support actions and requests
• Provided Tier 1 IT support to non-technical internal users through desk side support services

• Responded to support requests from end users and walked individuals through basic troubleshooting tasks.
• Imaged and prepared new computers for integration into company networks and systems.
• Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.

• Supported students machines with Virus protection, Data recovery/backup, deeper software trouble shooting
• Provided excellent customer service

• Used diagnostic tools to identify hardware failures and replace non-functional components
• Linked computers to network and peripheral equipment
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks