Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chase Turner

Seymour,TN

Summary

Business Analyst successful at responding to shifting business needs and priorities. Well-versed in operational assessment strategies and functional analysis methodologies for businesses of different sizes. Quantitative expert with comprehensive approach to analytical projects, business reporting and process improvements.

Overview

12
12
years of professional experience

Work History

Program & Project Management Senior Analyst

Accenture
03.2023 - Current
  • Analyzed unstructured information to derive key insights.
  • Reviewed program implementation plans to assess risk and feasibility.
  • Validated results and performed quality assurance to assess the accuracy of data.
  • Helped solve diverse program problems with in-depth analysis.
  • Gathered, documented, and modeled data to assess business trends.
  • Produced detailed and relevant reports for use in making business decisions.
  • Evaluated current processes to develop improvement plans.
  • Skilled at working independently and collaboratively.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.

Delivery Excellence Practitioner

Accenture
06.2019 - 03.2023
  • Evaluated current processes to develop improvement plans.
  • Produced detailed and relevant reports for use in making business decisions.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Gathered, documented and modeled data to assess business trends.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Collected, organized and modeled data using Quick Base, Power Bi, Microsoft tools.
  • Created and optimized records management strategies to coordinate and protect information.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Program/Project Management Practitioner

Accenture
01.2018 - 06.2019
  • Directed concept design, feature definitions and production support.
  • Reviewed product development budgets, expenditures and research.
  • Maintained internal product knowledge database.
  • Suggested enhancements to product design that would improve user experience.
  • Brainstormed with peers and other members of design team to determine enhancements and product features.
  • Lead location wide Ideation Sessions

Quality Auditor

Accenture
12.2016 - 12.2018
  • Completed timely quality reports highlighting deficiencies and recommending corrective actions.
  • Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
  • Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
  • Monitored departmental forms for compliance to submissions rules and guidelines.
  • Identified issues of non-compliance and elevated reports to senior personnel.
  • Reviewed work instructions and production strategies to verify compliance with established standards.
  • Educated and oriented employees to improve compliance with quality control protocols.
  • Trained and reviewed work of junior personnel on departmental responsibilities.
  • Inspected raw and in-processed materials to determine quality and any not meeting minimum standards.

Transaction Processing Associate

Accenture
07.2015 - 12.2016
  • Reconciled documentation of file to provide accurate transfer of funds.
  • Received requests to process financial transactions such as wires, checking and transfers among multiple accounts.
  • Created client files in [Type] systems to track transactions and create client base.
  • Settled funds and verified accuracy in internal accounting system.
  • Performed quality assurance checks and reported issues to management to discuss solutions.

Sales Associate

Ralph Lauren
01.2015 - 07.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Supervisor

Ralph Lauren
08.2013 - 12.2014
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Interviewed, hired and trained new employees for production positions.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Sales Associate

Ralph Lauren
06.2011 - 08.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Associate of Science - Accounting And Business Management

Walters State Community College
Morristown, TN
12.2014

High School Diploma -

Seymour High School
Seymour, TN
06.2011

Skills

  • Application Design
  • Business Model Strategy
  • Business Operation Management
  • Business Process Analysis Tools
  • Business Process Design
  • Business Requirement Analysis
  • Change Management
  • Client Relationship Management
  • Coaching
  • Contract Management
  • Cost Accounting
  • Customer Care and Satisfaction
  • Customer Service Management
  • Data Analytics
  • Data Audit and Profiling
  • Data Management and Integration
  • Data Mining
  • Data Visualization
  • Database Administration
  • Database Management
  • Delivery Excellence
  • Finance Strategy
  • Intuit Quick Base
  • Metrics and Predictive Analytics
  • Metrics Definition and Management
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Office Suite
  • Microsoft Visio
  • Operational Excellence
  • Operations Management
  • Operations Maturity Model (OMM) Assessment
  • Process Improvement
  • Program Project Management
  • Project Management Body of Knowledge (PMBOK)
  • Quality Assurance (QA)
  • Quality Management
  • Research Analysis and Interpretation
  • Risk Management
  • SLA (Service-Level Agreement) Management
  • Stakeholder Management
  • Statistical Analyses
  • Technology Service Design
  • Training and Performance Support
  • Transaction Management and Rollback Recovery Tools & Techniques
  • Work Planning and Management
  • Workflow Management Tools & Techniques

Timeline

Program & Project Management Senior Analyst

Accenture
03.2023 - Current

Delivery Excellence Practitioner

Accenture
06.2019 - 03.2023

Program/Project Management Practitioner

Accenture
01.2018 - 06.2019

Quality Auditor

Accenture
12.2016 - 12.2018

Transaction Processing Associate

Accenture
07.2015 - 12.2016

Sales Associate

Ralph Lauren
01.2015 - 07.2015

Supervisor

Ralph Lauren
08.2013 - 12.2014

Sales Associate

Ralph Lauren
06.2011 - 08.2013

Associate of Science - Accounting And Business Management

Walters State Community College

High School Diploma -

Seymour High School

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Chase Turner