Chase Wallace

• Increased sales revenue by developing and implementing strategic territory plans
• Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly
• Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment
• Established strong relationships with key clients, boosting customer retention rates

· Responsible for driving sales within my assigned territory by building and maintaining relationships with Prospects and Customers

· Meet with 10 to 12 Customers and Prospects on a daily basis

· Number one outside sales territories within the company, while generating an average of $16,000 in daily revenue

· Operated my assigned sales territory with 148% over margin

· Prepare and deliver compelling sales presentations highlighting the benefits of American Metals Supply’s products and services to prospective clients

· Develop accurate sales forecasts, track sales performance against targets, and provide regular sales reports to management

· Negotiate pricing with Customers inside assigned sales territory to secure a profitable sales margin while maintaining high levels of customer satisfaction

· Process Customer orders accurately and efficiently, coordinating with the warehouse and logistics teams to ensure timely delivery of materials

· Develop strategies aligned with the company’s goals and coupled with data-backed decisions leading to effective target setting and revenue generation

· Identifying new business opportunities while promoting the company’s metal products and services ensuring customer satisfaction all while staying updated on market trends and competitor activity

· Extensive travel within my Sales territory to visit customers and generate prospects while understanding their needs and proactively addressing them to retain business and increase sales

· Actively seek out new potential customers within my territory through cold calling, networking, and market research to expand the customer base

· Responsible for generating Sales leads, managing customer accounts over the phone and email

· Providing product information and pricing while closing deals on a variety of Industrial and Architectural Aluminum

· Maintaining strong customer relationships within a designated territory, primarily through inbound and outbound calls from the company office

· Identify and Qualify new potential customers through prospecting, cold calling, and extensive market research

· Possess in-depth knowledge of American Metals Supply’s product line, including specifications, pricing, and applications to accurately answer customer questions

· Develop and maintain sales pipelines by tracking customer interactions, identifying buying needs, and driving sales opportunities through the sales cycle

· Prepare accurate and competitive quotes, negotiate pricing terms with customers, and close deals to meet sales targets

· Provide exceptional customer service by resolving customer issues, addressing concerns, and building strong relationships

· Utilize the company’s CRM system to effectively track customer interactions, sales activities, and sales performance metrics

· Ability to identify Prospect needs, overcome common objections, and close sales effectively creating a short sales cycle

· Making cold calls to follow up on Outstanding Quotes while understanding customer requirements and pain points to tailor product/service offerings accordingly

· Delivering compelling sales pitches to close deals and achieve sales targets while maintaining accurate customer information and sales pipeline within the company’s CRM system

· Tracking sales activity, generating reports, and analyzing performance metrics to identify areas for improvement

· Addressing customer inquiries, resolving issues, and providing post-sale support

· Conduct cold calling to over 100 prospects daily with one call close to drive revenue growth

· Answer Inbound/Outbound calls to sign up clients for residential lawn services

· Maintain customer accounts and record account information

· Oversee customer financial statements and process customer adjustments

· Make product recommendations or services to customers based on their needs and preferences

· Design and develop procedures to ensure sales team achieves organizational customer service expectations, resulting in annual increase of customer satisfaction by 10%

· Responsible for resolving problems, identifying and analyzing market trends and responding to customer needs

· Analyze, Quote, and Submit payment information into company portal for billing purposes

· Trained several employees in industry knowledge, pitch presentation, and closing strategies

· Establish full scale sales operation, duties include developing database systems, strategize Marketing campaigns with management, and develop sales strategies for diversified client base

· Develop quarterly marketing and sales mail campaigns in accordance with advertising schedules and company budget

· Located the property for the Owner and helped create a profitable business model

· Conducted cold calling to CEOs to acquire business to drive revenue growth

· Managed the online Marketing and social media online platforms for the business

· Managed day-to-day operations for the 1200-acre hunting and fishing plantation

· Oversaw productivity from workers to make sure operations were efficient and accurate

· Evaluated employee’s strengths and assigned tasks based on experience and training

· Established and updated work schedules to account for changing staff levels and workloads

· Approved regular payroll submissions for employees

· Maximized productivity by keeping detailed records of daily progress and rectifying areas of improvement

· Achieved or exceeded financial goals on a regular basis by controlling expenses, optimizing schedules, and rectifying areas for improvement

· Established organizational vision and developed strategies to achieve sales and customer service goals.

· Scheduled and coordinated with various commercial vendors

· Enforced security policies and procedures to protect company assets from theft, loss or damage

· Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements

· Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.

· Conducted cold calling to sign up Owner Operator trucking companies to use our freight dispatching services.

· Managed a staff of 12 employees to assist with booking OTR freight loads for over 300 Owner Operators across the country

· Oversaw staff hiring, initiating new training and scheduled processes to streamline operations

· Worked with various factoring companies to assist with account receivables

Performed credit checks before booking loads for clients, and prepared invoices for third party brokers with all necessary documentation.

· Increased sales revenue by 25% through effective business development strategies and targeted marketing campaigns.

· Improved operational efficiency by 30% by implementing streamlined processes and optimizing resource allocation.

· Managed logistics for 100+ shipments per week, ensuring on-time delivery and customer satisfaction.

· Oversaw project management for 10+ clients, delivering projects on time and within budget.

· Generated $1M+ in new business through successful sales and customer service initiatives.

· Reduced operational costs by $500K through process improvements and vendor negotiations

• Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities
• Developed strong rapport with clients through consistent follow-up and attention to detail
• Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures
• Strengthened client relationships by maintaining regular communication and addressing concerns promptly

· Responsible for 40+ client accounts, with total yearly sales over $5,000,000, and generating over $400,000 in company profit every year

· Bought Account Receivables so clients could acquire working capital for their business needs

· Recognized as best on staff in client satisfaction ratings, leading to new client referrals, and high client retention

· Performed credit checks on third party brokers to ensure the company would get reimbursed the loaned out current receivables

· Created invoices after verifying the specifics of rate contracts, proof of delivery documents, and debtor payment history

· Reviewed Bill of Ladings to ensure accuracy and avoid any discrepancies with trucking shipments

· Rectified problems such as damages, shortages, and non-conformance to specifications

· Reviewed contracts and proof of delivery documents, process payment advances, and fund clients via Ach, Wire, or Fuel card

· Supported sales team members to drive growth and development to trucking companies

· Coordinated Daily Field Reports (DFRs) and distributed to clients after each load was purchased and funded

• Handled customer relations issues, enabling quick resolution, and client satisfaction
• Increased sales revenue by developing and implementing effective sales strategies
• Built long-lasting client relationships through excellent customer service and consistent followups
• Led a successful sales team by providing motivational coaching and performance-based incentives
• Conducted door-to-door sales in the Metro Atlanta area that involved selling metal roofs, shingle roofs, gutters and siding
• Oversaw and managed 3 different installation crews to ensure client demands and scheduling needs were met
• Helped principal owner obtain financing if the scope of work wasn’t covered by Insurance.
• Hired and trained a sales staff of six people to work leads in various areas
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
• Followed-up with clients after installations to assess quality service and customer satisfaction
• Prepared and processed contracts and order forms for new and existing customers
• Performed comprehensive market research to expand sales in storm damaged areas
• Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance