Chase Wilkerson
Port Orange
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
EXECUTIVE MANAGER LOGISTICS
Target
02.2003 - 02.2011
- Developed and implemented strategic plans to meet organizational objectives
- Managed a staff of 10 employees, including recruitment, performance reviews, coaching, and disciplinary action
- Provided leadership to ensure high standards of customer service were met or exceeded
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
PHONE SALES REPRESENTATIVE
BellSouth Telecommunications
02.2012 - 01.2014
- Answered incoming calls from potential customers, provided product information and answered questions
- Identified customer needs and offered appropriate solutions to meet those needs
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingl
- Resolved customer complaints in a professional manner while maintaining high levels of customer service
- Upsold additional products or services when applicable during phone calls
- Generated leads through cold calling techniques
CUSTOMER SERVICE MANAGER
Dollar General Store
03.2017 - 04.2020
- Provided exceptional customer service to ensure customer satisfaction
- Developed and implemented strategies for providing excellent customer service experience
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes
Assistant Store Manager
Auto Zone Auto Parts
03.2018 - 06.2019
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
High School Diploma -
Gainesville High School
Gainesville, FL06-1992
Skills
- Staff training
- Personnel management
- Performance evaluation
- Goal setting
- Operations management
- Succession planning
- Human resources management
- Cross-functional team leadership
Timeline
Assistant Store Manager
Auto Zone Auto Parts
03.2018 - 06.2019
CUSTOMER SERVICE MANAGER
Dollar General Store
03.2017 - 04.2020
PHONE SALES REPRESENTATIVE
BellSouth Telecommunications
02.2012 - 01.2014
EXECUTIVE MANAGER LOGISTICS
Target
02.2003 - 02.2011
High School Diploma -
Gainesville High School
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