Chase Wilson
Spanish Fork,UT
Summary
Expert in developing seamless solutions and system designs with a focus on building a solid foundation that leads to long term success and expandability. Proven ability to create robust, scalable, and secure systems. Skilled in cross-team collaboration and effective management of complex projects.
Overview
12
12
years of professional experience
Work History
Onboarding Manager/Senior Customer Success Manager
Revver
10.2018 - Current
- Elevated to Senior Customer Success Manager, overseeing post-sale customer onboarding and engagement.
- Specialized as Onboarding Manager for strategic and enterprise clients, facilitating software implementation.
- Conducted thorough needs assessments to enhance onboarding resources and delivery methods.
- Collaborated with sales, product, and support teams to optimize onboarding and account management.
- Managed multiple concurrent implementation projects, adhering to strict deadlines and quality standards.
- Led process improvement initiatives to establish standard procedures for customer support.
- Facilitated regular business reviews with key stakeholders to monitor progress and identify improvements.
- Acted as subject matter expert during implementation, providing essential guidance to internal teams and clients.
Specialty Supervisor
JCPenney
11.2012 - 10.2018
- Supervised multiple departments, including appliances, furniture/mattresses, windows, and jewelry.
- Achieved sales increase across all departments by end of fiscal year.
- Missed only one jewelry event goal since assuming supervisor role.
Education
Google Project Management Certificate -
06.2022
Associate in Science -
Utah Valley University
Orem, UT12.2015
Skills
- Upselling strategies
- Relationship management
- Software implementation
- Customer advocacy
- Client onboarding
- Inter-department collaboration
- Data-driven decision making
- Training and mentoring
Timeline
Onboarding Manager/Senior Customer Success Manager
Revver
10.2018 - Current
Specialty Supervisor
JCPenney
11.2012 - 10.2018
Google Project Management Certificate -
Associate in Science -
Utah Valley University
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