Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Chase Wolfe

Medical Lake

Summary

Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.

Overview

11
11
years of professional experience

Work History

Dispatcher

Swanson's Refrigeration
09.2022 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Managed conflict resolutions with customers, Technicians, and other personnel to encourage professional relationships and promote respect.
  • Communicated with Technicians and personnel to coordinate timely repair of equipment
  • Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
  • Answered phone calls and responded to customer emails.
  • Communicated with customers to provide repair updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.

Rental Agent

Avis Rent a Car
08.2021 - 09.2022
  • Processed at least 50 invoices each weeks and mailed documentation to clients
  • Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills
  • Removed stains on carpeting and sprayed interior with air freshener
  • Resolved customer disputes to maintain positive relationships and increase customer base
  • Executed sales and marketing initiatives to increase revenue for company
  • Complied with governmental and other regulatory agencies by following policies and documenting transactions
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly

Lead Cashier

Pizza Factory
01.2020 - 04.2021
  • Directed team of 3 cashiers to maximize performance and deliver exceptional service to every customer
  • Reviewed and resolved differences between accounting information and cash drawer
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Helped customers complete purchases, locate items and join reward programs
  • Checked identification for proof-of-age for alcohol and tobacco sales
  • Developed standard operating procedures
  • Processed checks, cash and credit purchases or refunds
  • Analyzed purchases for signs of fraud
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Increased customer loyalty and retention
  • Received and processed customer payments

Crew-Worker

Dairy Queen
08.2019 - 11.2019
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Cooked batches of food according to standard recipes.
  • Greeted customers at counter to fulfill requests and answer questions.

Chief Administrative Officer

Circuit Breakers
09.2017 - 06.2018
  • Developed and tracked progress of annual operations budget of $40,000
  • Leveraged data, implemented new technology and revised procedures to support change
  • Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues
  • Guided staff and provided opportunities for growth by encouraging creativity and ownership

Secretary

Circuit Breakers
09.2016 - 06.2017
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
  • Developed and updated spreadsheets and databases to track, analyze and report on performance
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage
  • Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Entered data into system and updated customer contacts with information to keep records current
  • Drafted agendas, recorded minutes and created documents for meetings
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation

Senior Patrol Leader

B.S.A, Medical
12.2014 - 07.2015
  • This job entailed having to manage every member of the scouts during meetings, develop a calendar, and create a planned meeting every time
  • As well as making sure any community service, camping trips, or fundraising projects ran smoothly.
  • Increased productivity by supervising daily activities and performance of 8 scouts
  • Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures
  • Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas

Librarian

B.S.A., Medical Lake
12.2013 - 07.2014
  • The position entailed having to make sure the Merit badge books are returned, alphabetized, and loaned out successfully.
  • Received and processed 6 new acquisitions for library

Education

No Degree -

Eastern Washington University
Cheney

High school diploma -

Medical Lake High School
Medical Lake, WA
06.2019

Skills

  • Communication
  • Writing
  • Microsoft Office
  • Task prioritization
  • Teamwork and collaboration
  • Problem-solving
  • Call handling
  • Customer service
  • Marketing
  • Microsoft Office

Additional Information

  • AWARDS , Eagle Scout Finalist- Robotics First place -Robotics First place - Robotics First Place - Robotics Dean’s List representative National Junior Honor Society Robotics club completion Ira Award
  • PROJECTS Business Plan — Written by the business team The goal was to create a document which held all our fundraising projects, budgets, community service, and our mission statement. This project was taken on by me mostly. After being written it revised by the rest of the business group as well as other leadership. Then upon its revisions it became the first business plan adopted the club up to that point. Chairman's video — Script was written and edited by the business team This video was needed to give a general sense of what our robotic team did and hoped to do. The on taking was an arduous one as our group thought at the time the video would not be needed for the award we were going for. Upon learning it was required we had hoped to have our team member that had learned the program we would use to make the video had left the club for it was not fulfilling for him. So, I took it upon myself and learned how to edit a video using Adobe premiere within three days as well of course creating the video itself. Using the limited time and resources, I made a three-minute-long video that everyone was ecstatic over.

Timeline

Dispatcher

Swanson's Refrigeration
09.2022 - Current

Rental Agent

Avis Rent a Car
08.2021 - 09.2022

Lead Cashier

Pizza Factory
01.2020 - 04.2021

Crew-Worker

Dairy Queen
08.2019 - 11.2019

Chief Administrative Officer

Circuit Breakers
09.2017 - 06.2018

Secretary

Circuit Breakers
09.2016 - 06.2017

Senior Patrol Leader

B.S.A, Medical
12.2014 - 07.2015

Librarian

B.S.A., Medical Lake
12.2013 - 07.2014

No Degree -

Eastern Washington University

High school diploma -

Medical Lake High School

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Chase Wolfe