Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Chase Wolfe-Lauder

Louisville,KY

Summary

Property Manager with vast experience in real estate management. Strengths include sales skills, marketing, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Property Manager

Pmr Companies
Louisville, KY
11.2022 - Current
  • Demonstrated expertise in executing and planning the annual property budget.
  • Implemented established criteria to approve or deny rental applications from prospective tenants.
  • Assessed the performance of existing team members to identify areas requiring additional training or potential adjustments in staffing.
  • Assisted property owners in identifying opportunities for enhancing their properties' value through potential improvements or investments.
  • Provided guidance to new employees regarding proper procedures for resolving tenant issues.
  • Successfully increased occupancy rates in assigned properties through strategic planning and implementation.
  • Streamlined collaboration with maintenance personnel for timely execution of all repair projects.
  • Managed all aspects of operations, from staff management to customer service and budgeting.
  • Provided expert guidance on leasing, marketing, and customer service best practices to onsite personnel.
  • Established and enforced compliance measures to ensure protection of owners' and investors' stakes in conjunction with maintaining favorable tenant rapport.
  • Developed and implemented strategies for improving tenant satisfaction levels.
  • Managed and analyzed rental revenue, costs, and occupancy metrics for the property.
  • Designed and implemented customized marketing initiatives for diverse communities.
  • Led successful execution of annual community outreach carnival for 2 years consecutively.
  • Achieved successful community event outcomes by designing comprehensive plans that encompassed budget management, venue selection, catering coordination, entertainment organization and vendor procurement.

Senior Mentor

Peak Living, LLC
Louisville, KY
08.2020 - Current
  • Attained Mentor Certification via Training & Development Department in August 2020.
  • Structured and oversaw tailored instructional programs for newly hired staff members at Peak Living, LLC.
  • Delivered mentorship to a rotating group of 7 managers and assistant managers every month since August 2020.
  • Ensured the provision of adequate resources, training, and team development through consistent attendance in weekly meetings with new hires and mentees.
  • Implemented personalized coaching and instruction every week since August 2020, covering areas such as counseling techniques, team motivation tactics, and individualized study plans.
  • Implemented a system to generate and deliver weekly training reports and mentor updates for the Training & Development Department as of August 2020.

Community Manager

Peak Living, LLC; Ashton Brook & Aspenwood Apartments
Louisville, KY
05.2019 - Current
  • Expertly administered the operations of Ashton Brook Apartments, consisting of 274 units and classified as a B Class Conventional Property in Louisville, KY
  • Managed Aspenwood Apartments: A Class Conventional Property consisting of 98 total units located in Louisville, KY.
  • Achieved financial goals by planning and implementing community budgets for consecutive years.
  • Ensured timely resolution of the community's financial transactions to maintain smooth operations.
  • Maintained alignment of property operations with MTD & YTD budgeted goals by completing monthly Variance Comparison Reports.
  • Responsible for maintaining professional relationships with vendors and managing on-site capital projects, including the procurement of bids for approved projects.
  • Led the training efforts for a group of 7 newly hired sales representatives.
  • Surpassed budgeted occupany rate by achieving and sustaining a remarkable average occupancy rate of 97% amidst the pandemic for a period of 18 months.
  • Achieved a consistent track record of collecting all rent and charges from residents on a monthly basis throughout 2020, even amidst the challenges posed by COVID-19.
  • Successfully organized and carried out comprehensive renovations for all 46 on-site units in 2020.
  • Accomplished the implementation of Online Leasing Marketing Plans for consecutive years of 2020 and 2021.
  • Implemented Outreach Marketing Plans and Referral Plans in consecutive years.
  • Achieved completion of the annual Resident Retention Program for two consecutive years, promoting regular monthly resident activities.
  • Facilitated the completion of the Regional Training Plan for employees in the Louisville Region throughout 2019 to 2021.

Assistant Community Manager

Brookside Properties
Louisville, KY
01.2017 - 05.2019
  • Oversaw the daily functioning and upkeep of Brookside Properties' Viera Anchorage Apartments, a B Class Conventional Property comprising 164 total units.
  • Achieved outstanding results in managing collections and reducing delinquencies, while consistently maintaining a monthly max delinquency rate of 1%.
  • Consistently maintained a 98% occupancy rate by managing leasing and occupancy operations effectively.
  • Evaluated applications using OneSite platform while ensuring completion of move-in packets, inspections, and lease documentation for upcoming residents.
  • Developed schedules and plans for monthly community resident retention events.

Property Manager

The Housing Partnership Incorporated
Louisville, KY
08.2017 - 12.2017
  • Managed tenant recertification and conducted regular unit inspections to maintain compliance with Section 8 requirements.
  • Responsibly handled the collection of rent from 415 units across two properties.
  • Performed regular property walkthroughs to ensure upkeep and maintenance standards were met.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.

Leasing Manager

Robbins Property Associates
South Pasadena, FL
08.2015 - 08.2017
  • Maintained a high occupancy rate of 95% combined with an impressive 70% closing ratio.
  • Oversaw the completion of lease agreements and renewals for a high-end mid-rise property comprised of 210 units.
  • Executed successful strategies to enhance property marketing and improve resident retention.
  • Directed all tours, providing guidance for viewing available units and floor models.
  • Demonstrated proficiency in planning and organizing (3) monthly events for residents and prospects.

Education

Florida Real Estate License - Real Estate

Bob Hogue School of Real Estate
Clearwater, FL
2015

Some College (No Degree) - Theatre Arts

St. Leo University
Dade City, FL

Some College (No Degree) - Theatre Arts

Northern Kentucky University
Highland Heights, KY

Skills

  • Staff Management
  • Business Development
  • Contract Negotiation
  • Maintenance Coordination
  • Preventive Maintenance
  • Financial budgeting and reporting
  • Marketing and Advertising
  • Partnership Marketing
  • Program Marketing
  • Customer Acquisition
  • Budget Administration
  • Brand Promotion
  • Advertising Management
  • Marketing Analytics
  • Brand-building strategies
  • Product Development
  • Creative Direction
  • Go-to-market strategy development
  • Customer Relationship Management (CRM)

Certification

  • CAM, Certified Community Manager, National Apartment Association
  • CAPS, Certified Apartment Portfolio Manager Candidate, National Apartment Association
  • Certified Mentor, Peak Living - 2020

Accomplishments

  • Active Chair - Manager's Key Council - Louisville Apartment Association
  • 2023 Property Manager of the Year - Louisville Apartment Association
  • 2023 Above and Beyond Leadership Award - PMR Companies, LLC
  • 2021 20 In Their 20's Candidate - National Apartment Association

References

References available upon request.

Timeline

Property Manager

Pmr Companies
11.2022 - Current

Senior Mentor

Peak Living, LLC
08.2020 - Current

Community Manager

Peak Living, LLC; Ashton Brook & Aspenwood Apartments
05.2019 - Current

Property Manager

The Housing Partnership Incorporated
08.2017 - 12.2017

Assistant Community Manager

Brookside Properties
01.2017 - 05.2019

Leasing Manager

Robbins Property Associates
08.2015 - 08.2017

Florida Real Estate License - Real Estate

Bob Hogue School of Real Estate

Some College (No Degree) - Theatre Arts

St. Leo University

Some College (No Degree) - Theatre Arts

Northern Kentucky University

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