Chase Woods
Lakeland,FL
Summary
- Qualified with solid background in warehouse operations. Consistently ensured accurate inventory management and efficient workflow processes. Demonstrated effective problem-solving and organizational skills.
- Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
- Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Warehouse Specialist
McLane Company
10.2021 - 07.2023
- Read orders to determine catalog numbers, colors and quantities of merchandise
- Stocked shelves, racks and cases with new or transferred merchandise
- Compared merchandise invoices to items actually received to ensure that shipments were correct
- Examined and inspected stock items for wear and defects, reported any damage to supervisors
- Took inventory and examined merchandise to identify items to be reordered and replenished
- Provided assistance and direction to other stockroom, warehouse and storage yard workers
- Obtained merchandise from bins and shelves
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses and storage yards
- Disposed of damaged or defective items
- Packed customer purchases on pallets
- Determined proper storage methods based on turnover, environmental factors and physical capabilities of facilities
- Used ID tags, stamps and electronic marking tools to mark stock items
- Cleaned display cases, shelves and aisles
- Operated equipment such as forklifts
- Maintained supplies, tools, equipment and storage areas to ensure compliance with safety regulations
- Used forklifts and pallet jacks to transport items to staging areas or loading docks
Customer Service Associate
Lowe's Home Improvement
06.2019 - 10.2021
- Providing customers with pricing information for materials and labor costs for projects such as remodeling or construction projects
- Helping customers choose products based on their needs and budget requirements
- Maintaining the store's visual appeal by arranging merchandise in a way that catches the eye of potential buyers
- Explaining technical details about products to customers who are unfamiliar with the item being sold
- Ensuring that all customer orders are accurately filled, processed, and delivered on time
- Performing clerical tasks such as entering data into computers, answering phones, and filing paperwork
- Assisting customers with loading and unloading large purchases from vehicles
- Assisting contractors with selecting and ordering supplies for job site use
- Interacting with contractors, architects, designers, and other team members throughout the project life cycle
Education
High school diploma -
Polk County Virtual Early College
Lakeland, FL05.2020
Skills
- Time Management
- Great Teamwork
- Customer Order Fulfillment
- Customer Needs Assessments
- Critical Thinking
- OSHA Standards
- Work Order Explanation
- Performance Goals
- Customer Experience
- Stocking and Replenishing
- Inventory Tracking and Storage
- Reach truck
- Forklift
- Warehouse distribution
- Pallet Jack
- Order Picker
- Materials Handling
- Heavy Lifting
- RF Scanner
- Order Picking
- Packaging
- Warehouse Management
- Shipping & Receiving
- Loading and unloading
- Shipping and receiving
- Cycle counting
- Storage Organization
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
Warehouse Specialist
McLane Company
10.2021 - 07.2023
Customer Service Associate
Lowe's Home Improvement
06.2019 - 10.2021
High school diploma -
Polk County Virtual Early College
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