Chasedy Russell
Summary
Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.
Overview
11
11
years of professional experience
Work History
Provider Experience Representative
Signature Performance
07.2025 - Current
- Delivered customer-focused service with courtesy and professionalism, achieving first-call resolution, quality scores, and production standards.
- Researched and evaluated medical claims and benefits to ensure accurate adjudication.
- Utilized client platforms, soft phone systems, and customer relationship management (CRM) software to process transactions.
- Documented call activity and submitted corrective action requests through VA systems.
- Maintained up-to-date knowledge of VA regulations, including 72-hour notification requirements.
- Ensured proper access and compliance across all assigned client systems.
- Assisted in resolving billing discrepancies, ensuring smooth account management for clients.
Customer Experience Analyst
Provalus
10.2023 - 07.2025
- Responds to customer inquiries and provides assistance.
- Listens actively and responds with empathy and positivity
- Managed and actioned over 60 cases a day
-
Digital Personal Shopper
Walmart
03.2021 - 10.2023
- Accurately and Efficiency pick groceries for 100 customers throughout the day.
- Calculate correct substitutions for customers when the ordered item isn't available.
- Assisted customers in selecting products based on preferences and needs.
- Collaborated with team members to streamline shopping processes and enhance efficiency.
Assistant Manager
Carl's Junior
10.2020 - 03.2021
- Worked up within the organization and received a promotion to the assistant manager role after showing hard work and dedication.
- Managed inventory levels, optimizing stock turnover and reducing waste.
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained new staff on company policies and procedures, enhancing team performance.
- Developed staff schedules to meet fluctuating business demands efficiently for a team of roughly 20 employees
Dietary Aide
Colonial Nursing and Rehabilitation
01.2015 - 12.2019
- Used exceptional time management skills to cook delicious foods for 20 residents per day.
- Exhibited strong customer service, attention to detail, and compliance with rules and regulations.
- Assisted in meal preparation and service for residents, ensuring dietary needs were met.
- Maintained cleanliness and organization of kitchen and dining areas, adhering to safety standards.
Education
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
Manchester09.2023
Associate of Arts - Business
Tyler Junior College
Tyler, TX08.2014
Skills
- Skilled in Microsoft Excel, Word, and PowerPoint
- Detail-oriented approach
- Adaptability to change
- Customer service expertise
- Basic knowledge of accounting practices
- Effective team leadership
- Financial transaction processing
- Client support
Timeline
Provider Experience Representative
Signature Performance
07.2025 - Current
Customer Experience Analyst
Provalus
10.2023 - 07.2025
Digital Personal Shopper
Walmart
03.2021 - 10.2023
Assistant Manager
Carl's Junior
10.2020 - 03.2021
Dietary Aide
Colonial Nursing and Rehabilitation
01.2015 - 12.2019
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
Associate of Arts - Business
Tyler Junior College
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