•Operates in the Regional Transfer Center under the supervision of the Manager of Regional Transfer Center in a safe and efficient manner
•Responds appropriately using discretion and independent judgment to a wide variety of requests from physicians, outlying facilities and 911 centers to determine appropriate level of care, transport mode (air/ground), type of unit, and division or agency to contact to facilitate the transport
•Coordinates in a timely manner all aspects of the mission and monitors the location and status of all transport units at all times while maintaining safety as a priority
•Safely directs and coordinates communications with air and ground transport units
•Monitors their location via vehicle tracking software/mapping and maintains communication via Viper, 800, VHF radio system, satellite or cell phone
•Adapts to unpredictable situations related to patient transport by utilizing consistent problem solving skills
•Facilitates the transition from one mode of transport to another when the primary mode is unavailable due to weather, distance or maintenance
•Provides excellent customer service to both internal and external customers by professionally and effectively communicating all relevant information and providing real time updates while following Hospital policy and HIPPA guidelines
•Maintains a safe environment in the Transfer Center by limiting distractions to him/herself and others (e.g., visitors, personal cell phones, speaker phone, etc.)
•Conducts self in a professional manner, using appropriate radio and telephone etiquette
•Receive, document, and makes appropriate notification of all Time Sensitive requests such as STEMI, STROKE, ELVO, to ensure treatment teams are notified and in place for patient arrival at the medical facility
•Makes appropriate notifications and documentation as directed for situational awareness such as for capacity management
•Answers a multitude of emergency and non-emergency telephone lines and coordinate all requests for transport and/or patient consults promptly and courteously
•Consistently follows a standardized call taking and information gathering process, while simultaneously documenting all transport requests and pertinent patient information into the designated systems
•Facilitates physician conferences across the region
•Facilitates emergent transportation as indicated
•Cohesively works with Regional Transfer Center RN, accepting physician, referring physician and transport operations supervisors to ensure the most appropriate transport mode is utilized for all patient transfer requests